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Vivian Wijaya profile image

Vivian Wijaya

Customer Representative at IBUNDA.ID
Intro Book
Customer Service Professional with experience in omnichannel marketing, sales, and logistics.
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Location
Indonesia, ID
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Bio

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Vivian Wijaya is a seasoned customer service professional with experience in omnichannel marketing, sales, and logistics. She has worked with various companies, including IBUNDA.ID, Ciputra School of Business, and PT Semesta Segar Abadi, providing exceptional customer service, analyzing issues, and managing appointment processes. With a Bachelor's degree in Information Systems from Universitas Atma Jaya Makassar, Vivian has developed strong skills in customer service, sales, and marketing. Currently, she is a Customer Representative at IBUNDA.ID, where she provides exceptional customer service via omnichannel marketing platforms, email, and WhatsApp.

Experience

  • IBUNDA.ID
    • Customer Representative
      • Dec 2022 - Present

      - Provide exceptional Customer Service via Omnichannel Marketing Platform, email and Whats App.- Analyze and report any issues with the website/CMS by user reviews.- Manage the full appointment process, including contacting psychologist, validate transactions, provide knowledgeable help and accurate details to customer inquiries.

  • Ciputra School of Business
    • Ujung Pandang, South Sulawesi, Indonesia
    • Sales Marketing
      • Dec 2020 - Nov 2022
      • Ujung Pandang, South Sulawesi, Indonesia

      - Introduces the campus in any marketing events- Collects over 400 prospect customers data per month - Personal contact (include sales call and personal chat) to all of the prospect customers- Dealing with 30 schools in Makassar, Kupang, Luwuk & Palu- In charge of accompany the students through the selection test (Focus Group Discussion & Interview)- In charge of arrange the marketing events every month

  • IBUNDA.ID
    • Indonesia
    • Mental Health Care
    • 100 - 200 Employee
    • Customer Experience Analyst
      • Jun 2020 - Nov 2020

    • Customer Service Specialist
      • Jul 2019 - Jun 2020

  • PT Semesta Segar Abadi
    • North Jakarta, Jakarta, Jakarta, Indonesia
    • Staff Import
      • May 2013 - Dec 2014
      • North Jakarta, Jakarta, Jakarta, Indonesia

      In charge of delivering container to the warehousesEntry numerous invoicesTook part in the checking and claiming goods condition

Education

  • 2015 - 2019
    Universitas Atma Jaya Makassar
    Bachelor's degree, Information Systems

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Mental Health Care”

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