Experience

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  Digii (formerly CollPoll)

  • Relationship Manager | customer Success

    • Feb 2022 - Present

    • Primary account owner and trusted advisor to customer stakeholders and project teams; responsible for driving program improvement, success and value throughout the customer lifecycle.• Responsible for overall management of relationships/projects and is the main point of contact for the account team and the customer.• Conduct quarterly customer reviews of overall account health including benchmarking, adoption trends and best practices.● Collaborate with the product development team to ensure alignment between customer needs and the product roadmap.● Create educational content, such as how-to videos, to empower users to fully leverage product solutions. ● Implement change management strategies to facilitate smooth client transitions and adoption. ● Oversee a range of projects, ensuring meticulous attention to deliverables and timelines.

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  WhiteHat Jr

  • Senior Content Developer

    • Oct 2020 - Oct 2021

    • Consulted with department heads to identify training needs and developed courses according to the requirement.• Facilitated and guided the new and old teachers to provide engaging and effective learning to the learners.• Audited teachers’ session and provided feedback regarding areas of improvement.• Provided feedback to the management concerning possible problems and areas of improvement.

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  Mody University of Science and Technology

  • Curriculum Specialist and Trainer

    • Dec 2018 - Jan 2020

    • Founder member of the School of Etiquette & Finishing Skills under Mody University.• Created storyboards with the help of Subject matter experts and other stakeholders to develop syllabus for the organization.• Designed and developed course materials from scratch.• Conducted content gathering meetings with internal partners in a cross-functional capacity.• Evaluated the effectiveness of courses using Kirkpatrick's 4 levels of Evaluation.• Contributed to the discussions and decisions regarding the criteria used to evaluate learner’s performance and developed assessment.

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  Lovely Professional University

  • Jalandhar, Punjab, India

  • Corporate Trainer

    • Jul 2018 - Nov 2018
    • Jalandhar, Punjab, India

    • Involved in developing and designing the curriculum and pedagogy to be used in the classroom.• Created exercises and activities that enhanced the learning process beyond the classroom capacity.• Facilitated training sessions to assist students in gaining knowledge and soft skills needed to secure employment.• Collaborated with the Head of Schools to develop training programs that trained faculty members.

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  Kudi Firang

  • Hyderabad, Telangana, India

  • career Break for a startup

    • Feb 2015 - Jun 2018
    • Hyderabad, Telangana, India

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  Tata Consultancy Services

  • Hyderabad, Telangana, India

  • System Engineer

    • Oct 2012 - Jan 2015
    • Hyderabad, Telangana, India

    • Worked as a support team for Price Waterhouse Cooper and Microsoft.• Served as a Quality auditor for Price Waterhouse Cooper.• Maintained existing and generated new operational support documentation.• Trained the executives according to the new updates and best practices shared by the stakeholders.