Experience

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  Sci-Net Business Solutions

  • Chipping Norton, England, United Kingdom

  • Azure Cloud Technician

    • Jan 2022 - Present
    • Chipping Norton, England, United Kingdom

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  Transport Services at West Oxfordshire

  • Witney, England, United Kingdom

  • Self Employed

    • Jan 2018 - Dec 2021
    • Witney, England, United Kingdom

    Career Break/ Part Time work

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  Whitbread

  • United Kingdom
  • Hospitality
  • 700 & Above Employee

  • Store Manager

    • Aug 2013 - Dec 2018

    As Manager of this flagship store I have consistently broken sales records and increased market penetration to 51% in a very crowded market. My leadership has had a wide impact across the whole area, including developing and coaching fellow managers, launching a successful recruitment campaign and creating a vibrant and supportive network across the whole region. I lead by positive example and love to see my team succeed and grow, a fact that was recognised when I received the Legend of Costa award in 2014 from Jason Cotta, MD of Costa UK and Ireland. https://www.youtube.com/watch?v=owlzHUv57Ks

  • Store Manager Costa

    • Jun 2008 - Aug 2013

    Costa’s London railway stations stores are some of the busiest and most important to the group, an exciting and challenging environment for managers and baristas alike. At Paddington, I was responsible for growing sales by over 11% year on year for four years, and received 100% ‘WINCARD” performance rating (corporate performance measurement). I was proud to develop seven baristas into managers in the space of four years and to complete successful secondments at high profile locations including Waterloo Station and Heathrow Terminal Five. I received a number of corporate awards and made a wider impact through coaching and training other managers in the region, including some destined to work in franchises abroad.

• 

  Costa,Whitbread.

  • various locations in London

  • Barista/Assistant Manager

    • 2006 - 2008
    • various locations in London

    Started my career at Whitbread as a barista and quickly worked my way up, learning about every aspect of the business on the way.

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  The Ritz-Carlton Hotel Company, L.L.C.

  • Dearborn,MI,USA

  • Executive Managment Intern

    • May 2002 - Dec 2003
    • Dearborn,MI,USA

    A wonderful opportunity to put my training into practice in a top class establishment with high standards, I managed operations across room service, restaurant, cocktail bar, private dining rooms and coffee shop. This included hiring staff. I received a number of accolades including Best Contributing Employee three times in nine months and was praised by the management for my professional handling of a major blackout.