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Vinit Bajpai

Product Manager at FPL Technologies
Intro Book
Seasoned product leader with 10+ years of experience in full-stack web development, product management, and business strategy.
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Location
Pune, Maharashtra, India, IN
Skills
  • Team Management
  • Market Research
  • New Business Development
  • Business Strategy
  • Business Development
  • Show all
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Bio

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Topline AI
Vinit Bajpai is a seasoned product leader with 10+ years of experience in full-stack web development, product management, and business strategy. He has a strong background in team management, market research, and sales, with expertise in Microsoft Office, Microsoft Excel, CRM, and Salesforce. Vinit has worked as a product lead at FPL Technologies and PayU, where he successfully managed and mentored teams, implemented innovative strategies, and delivered comprehensive training and support to teams. He holds certifications in product management, user experience insights, and Salesforce.

Credentials

  • Becoming an AI-First Product Leader
    LinkedIn
    May, 2024
    - Apr, 2026
  • Product Management: Building a Product Roadmap
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Technology for Product Managers
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • User Experience Insights with Chris Nodder
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Product Management Skills Development
    Udemy
    Aug, 2021
    - Apr, 2026
  • Google Analytics
    Google
    Jun, 2021
    - Apr, 2026
  • Salesforce Certified Administrator (SCA)
    Udemy
    May, 2020
    - Apr, 2026
  • Salesforce apex Programming Language
    Udemy
    Apr, 2020
    - Apr, 2026
  • Salesforce Certified Platform Developer I
    Udemy
    Apr, 2020
    - Apr, 2026
  • Postgre SQL Bootcamp
    Udemy
    Nov, 2018
    - Apr, 2026
  • Brilliant Customer Service: How to Impress your Customers!
    Udemy
    Sep, 2018
    - Apr, 2026

Experience

  • FPL Technologies
    • Pune, Maharashtra, India
    • Product Manager
      • Aug 2020 - Present
      • Pune, Maharashtra, India

      Product Lead for Repayments Infrastructure and Maintenance. Here are the key responsibilities I am currently managing :1. Repayments Infrastructure and Payment Systems:- Was part of the team that designed and delivered the entire repayments infrastructure integrated with the OneCard Credit Card Business.- Delivered the system that is currently processing a monthly Gross Merchandise Value (GMV) of over INR 2000 crores with more than 1.5 million repayment transactions happening monthly.- Been managing group of 6+ payment gateways and aggregators to achieve high success rates and maximum uptime for all Payment Methods and integration's.- Reduced the overall cost of repayments from INR 9.16 to INR 3.4, resulting in savings of over 200% month-on-month.- Part of the team which is responsible for TPAP project, that would enabling OneCard users to make UPI transactions and linking RUPAY cards for CC on UPI transactions.- Introduced new sources of repayments to simplify the process and save costs for the organization.- Added OneCard Web repayments and UPI AUTOPAY (e-mandate) options for users in order to make repayments more accessible and simpler.

  • PayU
    • Netherlands
    • Financial Services
    • 700 & Above Employee
    • Assistant Product Manager
      • Jan 2018 - Aug 2020

      A. Successful integration of ADDHAAR XML Flow between LP system and Salesforce. 1. Created all possible scenarios to be tested before Lunch of the ADDHAAR XML release. 2. Ensuring that cases are getting created with correct set of Docs as expected and required by the KYC team to act upon. 3. Making sure that all the KYC manual operations are running smoothly. 4. Prepared Reports and Dashboard for respective stakeholders to gauge the XML KYC metrics based on SF data.B. Launch of KYC Multi Doc KYC process for New as well as Old Users. 1. I got to know the in and out working of our overall KYC process technically as well as process level which is required to handle cases via SF and get the same actioned from KYC Ops team as well.E . I also got a chance to work on OKYC (Original Seen and Verified Physical KYC ) product integration process and prepared a process Framework for Salesforce in order to incorporate the third party vendors within Salesforce environment within which our teams we already working with in order to bring multiple teams and processes under a single head in order to manage the complete OKYC process.C. Also worked as a Point Of Contact for Salesforce new Requirements Fulfillment and new product/Process integration point of Contact for Care + KYC Operations teams.D. Completed my Salesforce Platform 1 developer Certification along with basics of Apex development for SF from Udemy along with the SF Admin (201) certification as well. Same will help me solve our Care and KYC Ops teams business requirements in a more efficient way.

    • Customer Service Manager
      • Oct 2014 - Jan 2018

      1. Successfully managed and mentored email and chat teams, fostering a collaborative and high-performance work environment.2. Implemented innovative strategies and initiatives to enhance customer service operations, resulting in improved response times and customer satisfaction ratings.3. Demonstrated exceptional account management skills, overseeing major clients and ensuring their unique needs were met while maintaining strong relationships.4. Led the successful integration of Salesforce, delivering comprehensive training and support to the team, resulting in streamlined processes, reduced manual effort, and increased productivity.5. Consistently achieved and exceeded key performance indicators (KPIs) such as customer resolution rates, average handle time, and customer satisfaction scores, while maintaining a focus on continuous improvement and driving efficiencies across the customer service function.

  • FirstCry.com (BrainBees Solutions Pvt. Ltd.)
    • Pune Area, India
    • Customer Experience
      • Jan 2012 - Oct 2014
      • Pune Area, India

      My First Job which I managed to bag in the middle of the 2012 Global meltdown and its after effect was just taking shape in India making it difficult for any MBA freshers to land a Job in the core fields of Marketing or Finance.In Firtcry I started with Call support and gradually got promoted to provided End to end resolutions to the Firstcry Customers under their Email process.I Was also responsible to highlight and get repeat issues resolved by Co-ordinating with multiple Teams Tech, Warehouse, Logistics etc Learned a lot here in my 2 years span, Customer Support Basics, Team management, Merchant Communications, In-depth E-commerce operations and Support and a lot more.

Education

  • 2009 - 2011
    Savitribai Phule Pune University
    Master of Business Administration - MBA, Marketing
  • 2005 - 2008
    KK WAGH COLLEGE OF AGRICULTURE BUSINESS MANAGEMNET, SARASVATINAGAR
    Bachelor of Science - BS, Microbiology, General
  • 2002 - 2003
    Rangubai Junnare High school
    Secondary Education

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