Experience

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  Mafrench Pty Ltd

  • Cape Town, Western Cape, South Africa

  • Managing Director

    • Nov 2016 - Present
    • Cape Town, Western Cape, South Africa

• 

  Arcay Systems

  • IT Administrator

    • Aug 2013 - Apr 2016

    - Hardware, software maintenance and repair for clients- Server monitoring.- File backups.- Windows PC maintenance- Installation of Operating Systems on computer from Windows Vista to Windows 8.1 including programs- Monitoring of telephone calls using MAN 3000 (Telephone System)- Monitor Mail server system- Server administration.- System / network administration- Server monitoring.- Windows network administration.- Hardware maintenance and repair.- Network security.- Mail Server maintenance.

• 

  Arcay Investments

  • Johannesburg Area, South Africa

  • Administrator

    • Jan 2013 - Jul 2013
    • Johannesburg Area, South Africa

    Office Administration/IT Developer

• 

  Protea Hotels

  • Consultant

    • May 1998 - Nov 1999

    Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests· Telephonically take customer through the service process.· Finalise calls at point of contact, where possible.· Deal with all customers in a professional manner in strict accordance with Protea hotel values and standards.· Manage time and workloads to ensure that deadlines and targets are met.· Demonstrate an excellent knowledge of the Protea Hotel products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.Be personally responsible for reaching set targets.· Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations· Provide customer services in line with quality and performance standards· Build positive customer relations and solve or escalate customer queries and complaints· Gather feedback on customer satisfaction and report to the relevant party· Proactively suggest improvements in customer service and relations where applicable.· Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.Adhere to agreed processes in order to deliver targeted operational results.Continuously strive to enhance and improve the Human Resources processes.Represent and market this process internally to peers and clients.· Identify and report on Human Resource process issues· Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.· Comply with corporate governance policies, procedures and standards.· Operate within agreed mandates.· Share and transfer product, process and systems knowledge to colleagues.· Collaborate and work with the Human Resources team· to deliver required service levels.

• 

  Academy for Mathematics & English

  • Consultant/Tutor

    • Apr 1997 - Apr 1998

    Consultancy duties and Lecturing on part-time basis

• 

  Gauteng Legal Services

  • Legal Consultant

    • Feb 1997 - Jan 1998

    Providing guidance to the clients pertaining to all legal issues.. Guides and advices on legal issues like dispute resolution, labor problems, monetary issues, property issues, take – over skirmishes etc. Spends time with the client to analyze their legal problems.Assists the client’s legal department to maintain the contractual documents. Represented the client company in all negotiations and disputes. Ensures the client company is in compliance with the legalities.