Experience

• 

  Creative Goods Merchandise

  • United States
  • Retail
  • 1 - 100 Employee

  • Purchasing Manager

    • Feb 2023 - Present

  • Purchasing Associate

    • Aug 2022 - Feb 2023

  • Senior Operations Associate

    • Aug 2021 - Aug 2022

• 

  Superfly

  • New York City Metropolitan Area

  • Guest Services Lead

    • Jun 2021 - Aug 2021
    • New York City Metropolitan Area

• 

  Harry Potter New York

  • New York City Metropolitan Area

  • Sales Associate/Personalisation Specialist

    • May 2021 - Jun 2021
    • New York City Metropolitan Area

    - Consistently demonstrated a positive and seamless guest experience- Ensured that all register transactions were complete and accurate- Documented and assembled customer orders using complex machinery including embroidery, laser engraving, apparel heat press, and hot foil embossing press

• 

  Gainor Staffing

  • New York City Metropolitan Area

  • Data Entry/Vaccinator Support

    • Mar 2021 - Apr 2021
    • New York City Metropolitan Area

    - Provided confirmation and input data for patients being vaccinated at Jacob Javits Convention Center- Created vaccination cards for each patient vaccinated at workstation- Provided information to patients about next steps and general vaccination process at JJCC

• 

  Superfly

  • New York City Metropolitan Area

  • Guest Services Associate

    • Nov 2020 - Jan 2021
    • New York City Metropolitan Area

    - Greeted, engaged, and directed guests through the exhibit and maintained traffic flow and line control- Maintained health, safety, and cleanliness standards, and ensured all on site policies and protocols were being adhered to by guests- Provided a memorable experience for guests with a positive and hospitable attitude

• 

  Platypus Productions

  • New York City Metropolitan Area

  • Retail Associate

    • Feb 2020 - Mar 2020
    • New York City Metropolitan Area

    - Educated customers on available product options in timely manner to meet customer needs and increase purchasing- Processed sales using Vend app

• 

  Freelance

  • New York City Metropolitan Area; London, England, United Kingdom

  • Independent Merchandising Consultant

    • Feb 2020 - Feb 2020
    • New York City Metropolitan Area; London, England, United Kingdom

    - Brainstormed and pitched concepts of souvenir products for potential sale at theatrical productions- Researched previous products, trends, and references relating to specific show titles

• 

  Pip's Island

  • United States
  • Entertainment Providers
  • 1 - 100 Employee

  • Retail Operations Coordinator

    • Jun 2019 - Jan 2020

    - Evaluated new and existing products to measure performance- Created appealing store displays and maintained stock levels between multiple storage locations- Developed and implemented marketing ideas for special promotions to increase sales numbers- Responsible for maintenance of ecommerce website and fulfillment of sales- Skilled in computerized ticketing operations, guest relations, long term and immediate decision making, verbal/written communication, phone etiquette, computers (Word, Excel, Showclix)

  • Expedition Crew

    • Apr 2019 - Jun 2019

• 

  Woof Gang Bakery

  • United States
  • Retail
  • 400 - 500 Employee

  • Retail Store Manager/Baker/Decorator

    • Jun 2018 - Mar 2019

    - Recruited and hired staff for the store to meet the needs of customers.- Completed schedules and assigned duties and responsibilities to the store’s staff.- Trained new employees and provided continuing education and training to current employees- Maintained social media presence across multiple platforms- Identified current and future customer needs by establishing rapport with potential and actual customers and other persons in a position to understand service requirements- Maintained inventory by implementing purchasing plans and staying in contact with vendors and shippers- Developed a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue- Managed stock levels and made key decisions about stock control- Analyzed sales figures and forecast future sales

  • Sales Associate/Baker/Decorator

    • Apr 2017 - Jun 2018

    - Operated register system and proper handling of cash, check and credit card payments- Acquired product knowledge and made recommendations based on client needs- Answered phone calls and booked grooming appointments, checked clients in and retrieved necessary paperwork- Completed multiple tasks under pressure in a solo environment- Store maintenance and stocking

• 

  LEGO Group

  • Lake Buena Vista, Florida

  • Brick Specialist

    • Mar 2017 - May 2017
    • Lake Buena Vista, Florida

    - Greeted guests- Operated register system and proper handling of cash, gift card and credit card payments- Processed shipment of purchases- Ensured a fun and positive customer experience to all

• 

  UNIQLO

  • Lake Buena Vista, Florida

  • Sales Associate

    • Jan 2017 - Mar 2017
    • Lake Buena Vista, Florida

    - Listened to customer needs, found products that met their needs, and provided in-depth product information about the goods while closing the sale- Knowledgeable of fitting room and store standards- Acted as cashier when required by following cashier protocol- Processed shipment and ensured all merchandise was represented on the floor in full size run

• 

  The Araca Group

  • United States
  • Retail
  • 100 - 200 Employee

  • Merchandise Manager

    • Jul 2013 - Oct 2016

    - Commended for performance by both superiors and subordinates during regular performance reviews- Analyzed sales reports and made recommendations regarding display and product changes- Regularly used Retail Pro computer system for sales and inventory maintenance- Established, nurtured and developed positive relationships with producers, venue management and wholesale clients- Maximized sales by maintaining inventory while responsible for receiving the goods, stocktaking and cataloging

  • Office Manager

    • Jan 2013 - Jun 2013

    - Conducted general office administration, maintained office supplies and inventory, scheduled regular service and maintenance of office facilities and equipment, made staff travel arrangements- Responsible for interviewing and hiring a staff of interns as well as supervising them- Compiled Concur bookkeeping reports for corporate credit cards- Assisted IT department with internal communications, various security procedures, and equipment set up for meetings

  • Merchandise Manager

    • Feb 2010 - Jan 2013

    - Managed set-up and maintenance of merchandise displays and product rotation- Analyzed sales reports and made recommendations regarding display and product changes- Regularly used Retail Pro computer system for sales and inventory maintenance- Established, nurtured and developed positive relationships with producers, venue management and wholesale clients- Maximized sales by maintaining inventory while responsible for receiving the goods, stocktaking and cataloging

  • Senior Sales Associate

    • Apr 2009 - Feb 2010

    - Served as substitute for management on a flexible basis as needed- Adapted to changing locations, clientele, product lines, and support technologies- Provided high-quality customer service to optimize customer purchasing and payment process in limited time periods

• 

  HHC Marketing

  • New York City Metropolitan Area

  • Administrative Intern

    • Sep 2009 - Feb 2010
    • New York City Metropolitan Area

    - Maintained ongoing marketing programs including barter deals and off-site advertising assignments- Created and administered promotional events and maintained website content- Displayed skills of organization and time management in an office environment

• 

  Encore Merchandising

  • Philippines, China, Hong Kong, Singapore, New York City Metropolitan Area

  • Merchandise Manager

    • Jul 2008 - Apr 2009
    • Philippines, China, Hong Kong, Singapore, New York City Metropolitan Area

    - Analyzed sales results and created action plans to achieve desired results- Managed, maintained and controlled inventory, overstock counts, staff sales, and damaged goods- Demonstrated strong analytical, organizational, and problem-solving skills within all aspects of store operations- Acted as liaison between sellers, corporate office and venue management- Determined company policies and procedures and led the selling team to perform all procedures effectively

• 

  BR Guest Hospitality

  • New York City Metropolitan Area

  • Host

    • Jan 2008 - Jul 2008
    • New York City Metropolitan Area

    - Provided first and last contact with all guests at restaurant- Coordinated all reservations with seating charts to allow for optimal service

• 

  The Araca Group

  • New York City Metropolitan Area

  • Sales Associate

    • Aug 2006 - Jun 2008
    • New York City Metropolitan Area

    - Educated customers on available product options in timely manner to meet customer needs and increase purchasing- Resolved customer complaints or issues to strengthen store reputation and provide optimal customer service experience

• 

  DGRW Talent Inc.

  • New York City Metropolitan Area

  • Administrative Intern

    • Feb 2005 - Sep 2005
    • New York City Metropolitan Area

    - Acted as receptionist on multiple phone lines for four agents (theatrical/film/television) and scheduled appointments- Updated computer files and databases for client contact information and availability on a regular basis- Obtained knowledge of the workings of casting and management offices through interaction with agents casting directors and actors