Experience

• 

  Envu

  • United States

  • Distribution Safety Specialist

    • May 2024 - Present
    • United States

• 

  Toast

  • United States
  • Software Development
  • 700 & Above Employee

  • Professional Services - Logistics Consultant

    • Oct 2023 - Feb 2024

    Orchestrated the scheduling and logistical coordination of customer implementations, ensuring seamless delivery of services and products.Managed field operations encompassing scheduling, resource allocation, customer relationship management, and time management to uphold operational excellence.Employed effective communication strategies, including email and phone communication, to proactively manage customer and internal expectations.Oversaw the allocation and dispatching of jobs to contractor partners, optimizing resource levels based on quality, capacity, and profitability.Led the resolution of escalated cases by collaborating closely with business teams to dispatch appropriate resources promptly.Implemented robust tracking processes and followed up with contractors to ensure the completion of all necessary documentation.Assisted Vendor Managers in reviewing escalations related to quality, contributing to continuous improvement initiatives.Actively participated in cross-functional operations and process improvement initiatives to enhance organizational efficiency.Ensured the timely completion of assigned tasks and provided support to contractors and job site personnel to achieve project objectives.Collaborated with the team to strategize and optimize internal personnel, client interface, and deliverables, driving positive outcomes.Utilized Salesforce as a primary tool for managing customer relationships, sales pipelines, and data.

  • Onboarding - Logistics Coordinator

    • Nov 2021 - Oct 2023

    Orchestrated the scheduling and logistical coordination of customer implementations, ensuring seamless delivery of services and products.Managed field operations encompassing scheduling, resource allocation, customer relationship management, and time management to uphold operational excellence.Employed effective communication strategies, including email and phone communication, to proactively manage customer and internal expectations.Oversaw the allocation and dispatching of jobs to contractor partners, optimizing resource levels based on quality, capacity, and profitability.Led the resolution of escalated cases by collaborating closely with business teams to dispatch appropriate resources promptly.Implemented robust tracking processes and followed up with contractors to ensure the completion of all necessary documentation.Assisted Vendor Managers in reviewing escalations related to quality, contributing to continuous improvement initiatives.Actively participated in cross-functional operations and process improvement initiatives to enhance organizational efficiency.Ensured the timely completion of assigned tasks and provided support to contractors and job site personnel to achieve project objectives.Collaborated with the team to strategize and optimize internal personnel, client interface, and deliverables, driving positive outcomes.Utilized Salesforce as a primary tool for managing customer relationships, sales pipelines, and data.

• 

  Armstrong Transport KC

  • Wake Forest, North Carolina, United States

  • Freight Consultant

    • Jun 2021 - Nov 2021
    • Wake Forest, North Carolina, United States

    Oversaw the seamless execution of freight services, meticulously adhering to both government and company regulations.Skillfully negotiated competitive freight rates, optimizing cost-efficiency while maintaining service quality.Fostered strong relationships with internal teams and external partners to streamline logistics processes and swiftly resolve operational challenges.Maintained meticulous records of all freight activities, ensuring compliance with organizational standards and regulatory requirements.Conducted regular assessments of freight operations, identifying opportunities for enhancement and cost reduction.Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and nurturing positive relationships with clients and partners.

• 

  Express Jet Services

  • Wake Forest, North Carolina, United States

  • Fleet Operations Manager

    • Jul 2018 - Nov 2021
    • Wake Forest, North Carolina, United States

    Maintained meticulous vehicle specifications and oversaw all aspects of fleet operations to ensure optimal performance.Monitored employee activities and provided guidance and support as needed, fostering a collaborative and productive work environment.Made strategic and cost-effective recommendations for vehicle vendors, optimizing fleet efficiency and performance.Implemented and managed safety programs to ensure compliance with Department of Transportation (DOT) regulations and promote a culture of safety.Negotiated contract and pricing agreements with carriers and brokers, driving cost savings and operational efficiencies.Tracked fleet movements and continuously analyzed data to identify potential delivery issues, such as traffic delays and driver availability, proactively ensuring operational efficiency and profitability.Conducted evaluations and background checks for drivers, maintaining high standards of professionalism and safety.Monitored fuel costs and implemented cost-saving measures to improve overall fleet budget management and efficiency.

• 

  United States Postal Service

  • Postal Clerk

    • Feb 2020 - Aug 2020

    Prepared mail for loading into carrier trucks, ensuring accuracy and efficiency in the sorting and organization process.Sorted and organized mail systematically, adhering to established procedures and standards.Bundled, labeled, and routed mail according to their respective destinations, optimizing delivery efficiency.Provided assistance to customers, addressing inquiries and offering support to enhance their service experience.Repaired packages that were damaged or broken, demonstrating attention to detail and commitment to quality.Verified the legibility and accuracy of addresses on items, ensuring smooth and error-free delivery processes.

• 

  Marrins Mooving | Agent for North American Van Lines

  • Morrisville, NC

  • Assistant Operations Manager

    • Apr 2018 - Jul 2018
    • Morrisville, NC

    Maintained all driver files to ensure compliance with NC state and Federal DOT regulations, upholding legal and safety standards.Scheduled and facilitated safety and training meetings, establishing standardized processes and policies for Marrins relocations.Provided weekly communication to Upper Management regarding the status of the Operations Department, ensuring transparency and accountability.Managed all fleet maintenance records, repair logs, and overall fleet operations to optimize efficiency and minimize downtime.Recruited and developed a diverse team of local, intrastate, interstate, and commercial fleet owner operators, drivers, and crew members.Ensured compliance with local health and safety guidelines, prioritizing the well-being of employees and customers.Oversaw the warehouse/storage facility, guaranteeing the safety of customer and company property and maximizing resource utilization.Strategically managed the storage of customer possessions/records to optimize facility and floor space.Conducted regular inspections of storage containers/vaults and reported any issues or concerns promptly.Planned, organized, and actively participated in day-to-day warehouse operations and activities to maintain efficiency and productivity.Maintained a secure, clean, and orderly warehouse facility, implementing necessary measures to ensure compliance with inspection standards.

• 

  Burruss Transportation & Logistics

  • Independent Contractor

    • Sep 2015 - Apr 2018

• 

  VSE Corporation

  • FT Bragg NC

  • Transportation Coordinator

    • Mar 2014 - Feb 2015
    • FT Bragg NC

    Supported all levels of management in technical, administrative, and contractual activities, ensuring smooth and efficient operations.Directed the flow of shipments, both inbound and outbound, to maximize cost-effectiveness and operational efficiency.Routinely routed outbound delivered loads and managed inbound back-hauls, optimizing logistics operations.Utilized logistics software to streamline processes and enhance decision-making capabilities.Referenced DOT regulations on hours of service to ensure compliance and minimize risks associated with transportation activities.Managed load utilization to maximize efficiency and minimize costs.Coordinated common carrier activities to ensure timely and accurate delivery of goods.Maintained a comprehensive customer database and profile by location, regularly updating information and delivery time windows.Managed a network system for customer databases, ensuring accuracy and accessibility of critical information.Validated all CBL (Cargo Booking and Logistics) requests through the FAAST SDT module, forwarding requests for processing.Utilized various tools and systems including FORCE AND ASSET SEARCH TOOLS (FAAST), Global Freight Management (GFM), and the Cargo Movement Operations System (CMOS) for data entry and retrieval.Proficient in signing, building, and running spreadsheets and databases using Excel, Access, and Microsoft Outlook.Provided production support by tracking Army Reserve Equipment and ensuring equipment accountability.Maintained up-to-date knowledge of transportation programs, commercial transportation practices, and industry techniques.Stayed informed about the latest regulations and guidelines concerning the transportation of hazardous materials and military freight within the Defense Transportation System.Provided updates and information on the FAAST SDT Module during major subordinate Command Logistics Review Program (CLRP) visits and upon request.

• 

  Schneider National

  • Fayetteville, North Carolina Area

  • Dedicated Route Driver

    • Oct 2013 - Feb 2014
    • Fayetteville, North Carolina Area

    Long Haul Over the road driver; responsible for safely traveling over the US delivering goods to customers.

• 

  US Army

  • FT Eustis VA, FT Bragg NC

  • SSG/E6

    • Feb 2007 - Mar 2013
    • FT Eustis VA, FT Bragg NC

    Served a Operations Sergeant and Chief Movements Supervisor for a multi-functional Sustainment Brigade (Special Operations) (Airborne), dedicated to providing worldwide combat support; providing command and control signal and logistical support for the United States Army Special Operations Command and its subordinate units; provides cargo documentation and movement control for all transportation modes; supervise freight cargo, personal property and passenger travel for USASOC elements; transportation liaison representative between other military services, commercial agencies and host nation support; Served as a Platoon Sergeant in a Inland Cargo Transfer Company; responsible for loading and transshipping cargo at air, rail, and truck terminals; supplementing cargo/supply handling operations at Central Receiving Shipping Points and Theater Distribution Centers;

• 

  US Army

  • FT Bragg NC; FT Lewis WA

  • SGT E5

    • Aug 1995 - Jul 2004
    • FT Bragg NC; FT Lewis WA

    Served as a Section Sergeant in a Cargo Transfer Company Arrival/ Departure Airfield Control Group; ensured section was prepared to conduct cargo transfer operations to upload, discharge, and trans-ship all types of cargo. Served as a Senior Rough Terrain Container Handler whose primary mission was to discharge, load, and transship cargo at air, rail or truck terminals; to include water terminals in a fixed port or Logistics Over The Shore Operations. Responsible for combat readiness, training, morale, discipline, and welfare of over 20 NCO's and Soldiers.