Experience

• 

  QX Global Group

  • Ahmedabad, Gujarat, India

  • SVP, RPO Operations

    • Jul 2019 - Present
    • Ahmedabad, Gujarat, India

    QX Global Group is a business process outsourcing company providing finance, accounts, recruitment, payroll, IT software and corporate advisory services. Our corporate home is in Skipton, North Yorkshire with American offices in New York, and four Indian subsidiary offices in Ahmedabad, Baroda, Mumbai, and Gurugram, India.The subsidiary offices meet ISO standards for security (27001) and quality (9001) management systems, and are GDPR compliant via the BS 10012:2017 framework.Under the QX brand, over 1200 professionals collaborate through different divisions to help its English and American clients become more efficient and achieve their business goals. Our aim is to innovate our clients’ back-office departments and give their senior staff time to deliver higher-value services.Key business areas – accounts outsourcing, F&A outsourcing, back–office recruitment services.

• 

  IMS People

  • India
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Senior Vice President - Operations

    • May 2018 - Jul 2019

  • Vice President - Operations

    • Jan 2016 - Apr 2018

  • Assistant Vice President (UK, Europe & Australia)

    • Jan 2014 - Dec 2015

    - Leading Service Delivery- Strategic Account Management- Performance review with clients and Peers- Operations Excellence- Risk Mitigation by Process Improvement & Process Re-engineering- Accountable for Top line profitability- Team Building and Motivation

  • Manager - Operations (UK, Europe & Australia)

    • Jan 2012 - Dec 2013

    Core KRAs• Service Delivery & Client Communication• Client Relationship Management• Strategic Account Management• Performance Management• Operational Excellence• Planning and Implementation of operational strategies• Team Building and Mentoring new leaders• Process Improvement • Process Re-engineering• Hiring/Training/ Process induction• SUBJECT MATTER EXPERT- Passive search/ Client/Market Mapping

  • Assistant Manager Operations

    • Jan 2011 - Dec 2011

    - Planned and executed new RPO strategies to address competitive, complex business issues aimed at reducing costs, increasing efficiency, and improving bottom line results and ensuring ROI to the client- Effectively communicating with the team to ensure they are in best shape to deliver the best every time and in turn achieving the business plans and goals- Managed various operational aspects of the RPO division, including operations management, employee relations, performance management, and team management- Ensure specific short-term plans are aligned with the broader business objectives and comply with the best industry practice- Build and sustain collaborative relationships with CRMs to enable delivery of challenging business plans- Took initiative to identify client needs and made recommendations for implementation of innovative RPO strategies to meet business objectives and managed service level agreements with clients- Spearheaded a team of CRMs to enable delivery of RPO business and operations plan

  • Team Manager

    • Jan 2008 - Dec 2010

  • Senior Recruiter- Executive Recruitment

    • Apr 2007 - Dec 2007

• 

  Azure Knowledge Corporation

  • Sr Service Delivery Consultant

    • Jan 2004 - Jan 2005

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  iCall India Limited

  • Service Delivery Consultant

    • 2003 - 2004