Experience

• 

  Vero Insurance

  • Auckland

  • Claims Consultant

    • Jun 2018 - Present
    • Auckland

    I have been entering external assessment report, additional costs, total loss, cash settlements and authoring them for the claims handler.I also do Business Regression Testing for Motor reports every month.Entering the correct amounts, double checking what I have entered otherwise I might end up authorising extra amount to any repairer.Also making excel spread sheet with work load details, what issues I am facing with this department, what can be done to improve, send the excel spread sheet to relevant managers to use it address to their stake holders whether its internal or external.I manage the inbox for external motor assessment and I am responsible for loading all assessments with correct amount while I am still doing my claims consultant work.Now that I am on the days work with external assessments, I have also started doing claims as well.I make excel sheet reports confirming number of work coming in, what work is related to this mailbox, what other work is coming in, redirecting the email, what type of issues faced, ways of improvement.

• 

  Vero

  • 48 Shortland Street

  • Claims Consultant

    • Jun 2017 - Present
    • 48 Shortland Street

    I deal with any motor claims whether it's commercial or personal. I also help out with ANZ motor claims, Autosure motor claims, total loss motor claims and finally Australian based policies and vehicles are in New Zealand and vice versa.

• 

  Vero Insurance New Zealand

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • Total Loss Claims Consultant

    • Oct 2016 - May 2017

    I look after all total loss claim within New Zealand.Deal with Finance Companies, brokers and customers as well.

  • Claims Consultant - Motor Resolution

    • Apr 2016 - Sep 2016

    I have been working as a motor claims consultant in resolution team for 6 months before moving into Total loss team. Created the total loss process, what, where and when what needs to be done and how it needs to be done.Meeting deadlines.

  • Payments Officer

    • Mar 2015 - Mar 2016

    I was checking all the invoices and the payment and authorising the payment in the system.Completing journals in the systems.Checking and creating excel spread sheets for reporting searching for payment if a supplier gets paid and had no idea what that payment is forI was part of earthquake payments team and was seconded to this position. I went to motor resolution team once my secondment was over.

• 

  Vero Insurance New Zealand

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • Frontline Claims Consultant

    • Jan 2011 - Mar 2013

    Register claims over the phone within 10 minutes, summaries the claim and send the confirmation to the client by email. Appointed appropriate department to take actions required to progress the claim and keep the broker informed. Discuss liability with another insurer if required. Discuss claim with motor assessor or a loss adjuster, Investigator. Process quick claims such as cell phone and eye glass claims.

  • Commercial Claims Consultant

    • Mar 2008 - Dec 2010

    I was dealing mostly with the brokers who will email the new claims to Frontline to register before it gets allocated to us as resolution consultants.I was to review the new claim within 24 hours and make a decision whether to accept the claim or not the apply correct excess payable by the client or to waive the excess.Once claim decision is made then check with the next step is such as if an assessor has been appointed for assessment report and if not do we have the repairer details for assessment.Once we have all the parties that need to be involved then advise everyone of claim acceptance with correct excess.await assessment report and repair invoicepay repair invoice, advise the broker of claim closure and close the claim or send the file to recovery if need be.I was doing total loss claim as well while I was in this role.I also helped ANZ Resolution team with claims and phone calls.

  • Database Administrator

    • Sep 2007 - Mar 2008

    I was just registering the claims into the system since I was new to the Company and Vero Insurance had just taken over Axiom Insurance.