Experience

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  Longtail UX

  • Sydney, New South Wales, Australia

  • Product Designer

    • Nov 2022 - Present
    • Sydney, New South Wales, Australia

    -Led the discovery, redefining the company's core value proposition, which was presented and approved by the leadership team. -Conducted continuous discovery sessions and workshops with the PM to refine product strategies, ensuring alignment with customer needs and enabling rapid adjustments.-Transformed data-driven insights into actionable roadmap items for the PM, resulting in the creation of a new product driven by direct client feedback.-Utilised Figma to create visually compelling prototypes that effectively communicated design concepts and interface design, aligning them with the product vision.-Iterated and launched a new dashboard, incorporating user feedback and insights from user testing, resulting in a 32% increase in customer engagement, and saving 7 hours per week for internal users.

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  FXDD

  • Sydney, New South Wales, Australia

  • UX/UI Designer & Web Developer (former Access Direct Markets)

    • Aug 2020 - Sep 2022
    • Sydney, New South Wales, Australia

    -Managed design for the Website, Client Portal, and CRM, ensuring UI and UX cohesion, collaborating closely with cross-functional teams for consistency, and documenting use cases.-Conducted qualitative research, including user interviews and usability studies, shaping design decisions.-Redesigned the onboarding process with bite-sized steps and interactive tooltips, reducing bounce rate and boosting completion by 25% for new traders.

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  USGFX

  • Sydney, New South Wales, Australia

  • UX Designer

    • May 2019 - Aug 2020
    • Sydney, New South Wales, Australia

    -Maintained the USGFX brand across multiple channels.-Led comprehensive experience enhancements, resulting in a 23% reduction in user friction, while championing user-centered design principles as the primary customer advocate.

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  APRA

  • Sydney, Australia

  • Corporate Receptionist

    • Nov 2018 - May 2019
    • Sydney, Australia

    Cover ReceptionAnswer and direct callsCourier bookingDistribution management of company emailsManagement of meeting rooms and bookingsMeet and greet external and internal clientsAd hoc administration

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  Danske Bank Lithuania

  • Vilnius

  • Specialist

    • 2016 - 2017
    • Vilnius

    - Daily banking business administration for Denmark and Sweden according to strict SLA- Translation(Danish- English) and summarization of requests from customers and Danish Colleagues- Sorting requests from customers and internal departments- Communication with teams within the department and external parties- Continuous improvement of standard procedures, initiatives for better services- Implementation of new tasks - Assisting in the implementation of MobilePay Denmark

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  3 Sverige

  • Stockholm, Sweden

  • Customer Service Representative

    • 2015 - 2016
    • Stockholm, Sweden

    Customer care and serviceTechnical and financial supportSales

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  Top Advisors

  • Barcelona

  • Appointment Setter

    • 2014 - 2014
    • Barcelona

    Responsible for contacting leads over the telephone to generate appointments, customer follow-ups B2B and B2C

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  Winners Group ApS

  • Barcelona

  • Telecommunication

    • 2013 - 2014
    • Barcelona

    Outbound salesCustomer follow-upsResponsible for Social Media accountsHelping out with recruitment to teamScreening Cvs and conduction phone interviewsCalling references for successful candidates