Experience

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  The Acorn Group

  • Kent, England, United Kingdom

  • Property Manager

    • May 2024 - Present
    • Kent, England, United Kingdom

• 

  Vantage Properties & Management Ltd

  • London, England, United Kingdom

  • Property Manager

    • Oct 2022 - May 2024
    • London, England, United Kingdom

    Responsible for over 300 properties & 3 Building Blocks within & outside London. Conducting regular block inspections, settling all relevant bills, sending out notices, arranging maintenance repairs & relevant health & safety inspections. Liaising with leaseholders, tenants and contractors to ensure the smooth completion of repair. Ensuring a smooth move-in & out process for all tenants, registering with TDS, manage any disputes and ensuring information is up-to-date. Manage maintenance issues on a daily basis, problem solving and helping tenants troubleshoot issues. Handle any building or content insurance cases from start to finish. Manage all property bills such as Service Charge, Ground Rent, Building Insurance and any utility bills. Responsible for arranging and monitoring all certificates such as EICR, GSI etc are all up to date and satisfactory.

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  RDI Solutions

  • London, England, United Kingdom

  • HR Manager

    • Jun 2022 - Oct 2022
    • London, England, United Kingdom

    Maintaining effective resource planning and forecasting models to support operations. Creating a company handbook detailing company structure & procedures, safety at work & various employee rights and codes of conduct within the business. Identifying and agreeing best practice for resource planning, and implement consistent processes across all areas of operations. Building, developing, coaching and leading a high performing team. Managing, motivating & driving a culture of positive engagement within the business. Identifying skill gaps and provide feedback & recommendations about specific training requirements. Responsible for recruitment, induction & training for all new employees. Writing job specifications, monitoring responses and arranging interviews. Communicating information effectively and in a timely manner to all areas and levels within the business.

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  ODEON Cinemas Group

  • United Kingdom
  • Entertainment
  • 700 & Above Employee

  • Cinema Experience Manager

    • Aug 2019 - Jan 2022

    Took the responsibility as the branch HR Manager. Established & monitored personnel goals. Conducted performance reviews & set improvement plans. Responsible for employee records and data handling. Ensuring GDPR rules are being adhered to. Created and updated work schedules, such as weekly roster to account for changing staff levels and expected workloads. Resolved conflicts & negotiated mutually beneficial agreements between parties, in the form of fact-finding & disciplinary meetings. Monitored daily productivity & implemented modifications to improve overall effectiveness of personnel. Responsible for in-house audit checks on a monthly basis, and reported to the General Manager for any discrepancies. Drove operational improvements, which resulted in improving the overall Audit score from Red to Green. Prepared daily voucher and refund redemption reports for head office. Maintained accurate financial records by monitoring and addressing cash variances. Responsible for fortnightly Fraud Checks.

  • Guest Experience Supervisor

    • Apr 2018 - Jul 2019

    Responsible for stock taking and maintaining minimal stock shortages. Arranged large product orders & oversaw deliveries. Achieved Food & Beverage Award for Odeon Surrey Quays for 2018. Communicated corporate objectives across all divisions through regular correspondence via weekly newsletters. Assessed personnel performance. Supervised & guided new employees on upselling and H&S requirements. Enhanced collaboration between team members & implemented incentives for achieving KPI targets. Lead the team in multiple cinema competitions between different regions, resulting in money won for the team. Handled customer complaints & disputes, de-escalating and controlling heated situations to reach a peaceful outcome.

  • Cinema Host

    • Nov 2016 - Mar 2018

    Earned multiple Cinema Host of the Month awards. Undertook the in-house company training program "Brand Hero", which offered managerial & ambassador experience and develop innovative ideas for the company. Delivered high standards of customer service & levels of communication. Upsell promoted products to achieve KPI goals. Devoted special emphasis to punctuality & worked to maintain outstanding attendance record.

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  SAMEX EOOD Restaurants (KFC)

  • Plovdiv, Bulgaria

  • Front of House Team Member

    • Jan 2016 - Aug 2016
    • Plovdiv, Bulgaria

    Offered the newest food and beverage promotions. Provided information about current and future deals. Resolved customer concerns regarding orders and improved operations. Two times Employee of the Month. Maintained excellent attendance record. Trained new staff on responsibility and cleanliness.