Bio
Credentials
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Atlassian Certified Jira Service Desk Administrator
AtlassianDec, 2020- Apr, 2026 -
Atlassian Certified Jira Server Administrator
AtlassianOct, 2020- Apr, 2026
Experience
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SOFTSWISS
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Minsk, Belarus
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Systems Engineer
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Sep 2021 - Present
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Minsk, Belarus
Member of DevOps team. Activities:• Infrastructure management via SaltStack, creation of new SalStack formulas, and improvement of existing ones;• Preparation of env for new projects;• CI/CD creation, troubleshooting, and improvement of existing pipelines in Gitlab;• Infrastructure issues troubleshooting and incident investigation;• Administration of Linux servers;• Writing automation for chatbot (Errbot) using Python;• Support of "legacy" chatbot - Hubot (Coffee script and custom hubbot-agent written in Go). Extension of commands and code refactoring;• Writing monitoring scripts for Zabbix using Bash;• Cloudflare management: DNS, CF workers, WAF rules creation (Bots/DDoS protection);• Kubernetes: support of existing installations, migration of apps between Kube clusters, deployment of new clusters via Kubespray, apps management using Helm.Main stack: SaltStack, GitLab, Harbor, Kubernetes, Terraform, Nginx, Puma, PostgreSQL, Confluence, Jira, Opsgenie, Vault by HashiCorp, Zabbix, Cloudflare, PowerDNS, Errbot, Hubot, Superset, Minio, Bareos, AWS.
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Atlassian Administrator and Systems Engineer
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May 2018 - Sep 2021
Activities:• Atlassian Server/Cloud administration (almost all Atlassian stack);• Infrastructure support of server Atlassian installations (Linux/Windows servers with Nginx, PostgreSQL, MySQL), Linux/Windows administration;• Jira automation by means of scripting using Groovy via ScriptRunner, JMWE, JMCF addons;• Integration creation between various systems and Atlassian products (microservices written in Python);• Atlassian addons creation using Atlassian SDK and Groovy/Java (listeners, scheduled jobs with/wt GUI, custom fields, etc);• Database reports creation using SQL;• Workarounds creation for frontend related issues using jQuery and CSS; • Consulting on various issues in Atlassian server stack;• Knowledge base management for Atlassian Consulting team;• Amazon Web Services Management (EC2, S3, CloudWatch, IAM, AWS SFTP, AWS RDS, AWS Backup, AWS Beanstalk);• Migration of Atlassian stack from bare metal servers to VPS and vice versa;• Migration from Atlassian server installations to cloud installations and vice versa;• Monitoring service creation and management (Prometheus/Grafana/Loki).• Atlassian plugins evaluation/testing;• Writing scenarios in Python for Locust and test execution in Atlassian Data Center App Performance Toolkit in order to get approval in Atlassian Marketplace;• Creation and support of infrastructure related to Atlassian Cloud addons: Sring Boot/NodeJS apps;• CI/CD configuration for development teams with help of Bamboo, Bitbucket Cloud, Jenkins.
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United States
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IT Services and IT Consulting
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700 & Above Employee
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2nd Line / Environments Support Engineer
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Oct 2015 - May 2018
Responsibilities: • JIRA/Confluence env creation/configuration for new projects; • Modifying/adjusting project settings in JIRA: issue types, workflows, screens, fields; • Constructing automated workflow post-functions/validators/conditions on JIRA projects: writing Groovy scripts to perform non-standard customizations via ScriptRunner, JMWE addons;• Plugin creation: services, listeners, custom fields via Atlassian SDK (Java/Groovy);• Creation of Groovy/Bash for regular support actions: automation of boring staff; • Wrapper development for Jira REST API;• Searching for information in JIRA/Confluence database and creation of custom reports from JIRA/Confluence database using SQL;• Archiving JIRA projects by moving them to a separate achieve instance;• JIRA/Confluence projects migration from cloud/server to cloud/server;• Confluence global templates adjustments;• Deployment of Jira/Confluence env (server, DB, LB, etc.);• JIRA/Confluence plug-ins evaluation and testing; • Troubleshooting of JIRA/Confluence/Crowd-related issues;• Writing articles for EPAM Atlassian Support team.
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Technical Support Engineer / Service Desk Technichian
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Oct 2013 - Oct 2015
Responsibilities:• 1-1.5 line support of EPAM employees/customers;• Incident investigation/troubleshooting;• Requests processing, escalation to L2/L3 support services within 24/7 in case of needs;• Jira/Confluence/Crowd administration as L1.5 engineer ;• Conducting trainings for Service Desk newcomers on Atlassian tools;• Improvement of internal services and processes;• Knowledge base management;
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Belcard
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Grodno
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Electrician/Electronic specialist
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May 2011 - Apr 2012
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Grodno
Electronic support and configuration of machines, that produce card-an shafts, mechanical details and etc.Tasks performed:• configuration and management of machines with computer numerical control;• electrical engine configuration and management.
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Vogel&Noot Austria
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Grodno
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Technical Engineer
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Mar 2010 - Feb 2011
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Grodno
Tasks performed:• Support of electrical and electronic equipment, • Configuration and management of machines with computer numerical control
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RADIUS
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Grodno
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Technical Engineer
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Jun 2008 - Jun 2009
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Grodno
Tasks performed:• Configuration items creation and management for different business needs, network support, creation of network perimeters.Environment:• Acronis tools, different repair and test tools (Victoria, Memtest and etc).• Windows, Linux, MS-DOS
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Education
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2010 - 2014Белорусский национальный технический университет
Bachelor's degree, Business/Managerial Economics
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