Experience

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  Head Digital Works Pvt Ltd.

  • India
  • Internet Publishing
  • 500 - 600 Employee

  • Manager - Retention & Loyalty

    • Apr 2021 - Present

  • Assistant Manager - CRM

    • Apr 2016 - May 2021

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  Smart IMS Inc.

  • Hyderabad Area, India

  • Account Management

    • May 2015 - Apr 2016
    • Hyderabad Area, India

    SmartIMS is an IT solutions company, with 350+ technology experts globally and serving 40+ global Fortune 500 clients. We are Federal GSA Schedule 70 approved and certified MWBE, SBE company. We have over a decade of experience providing consulting services to Hedge Funds, Prime Brokers, Investment Banks and Financial Firms. Our core expertise:Front/Middle/Back Office operations and technologyOrder Management Systems (OMS/EMS)Market DataMarket AnalyticsData WarehousingRisk ManagementPortfolio Accounting SystemsCompliance Modules & CRMApplication Development

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  Cadenza Software technologies PVT LTD

  • Hyderabad Area, India

  • Assistant Manager - Operations (Online Bingo & Casino)

    • Mar 2010 - Mar 2015
    • Hyderabad Area, India

    Floor Operations1) To aggressively prospect, maximize sales, provide exemplary customer service and squash the competition.2) Identified new business opportunities and channel partnerships through lead generation from various online resources, lead follow up, networking and partner relationships.3) Conduct online and offline database research on prospective clients and then follow up on the telephone by presenting the products and services portfolio and thereby converting them into active clients.4) Coordinate with counterparts and team members in playing a pro-active role in addressing issues related to productivity, quality, people –related which affects performance of an employee.5) Attrition management6) Create new business partners.7) Ensure the overall functioning of the operational and marketing area.8) Create content and promotions for the social media campaigns.Risk Management Analyst1) Determine existing fraud trends by analysing accounts and transaction patterns.2) Monitor constantly customer transactions to avoid any fraudulent activity.3) Interact with banks and customers to validate information and to confirm or cancel authorizations.4) Identify fraudulent transactions and cancel them from further processing.5) Worked with DBA and Reports team to build a set of dashboards to understand and provide bird’s eye view of health of the system.6) Raise request for reports with the SQL development team and work with the development of reports required for Marketing, Fraud Management and the retention teams. 7) Analyze data through reports generated & estimate/demand forecasting is done on future growths & portal performance. 8) Project revenues based on the analyzed data (Hourly, Daily and Monthly) & design promotional campaigns accordingly.

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  InnoPark(India) Pvt.Ltd

  • Hyderabad Area, India

  • Network Manager - Operations (Cozy Games & Chelbis)

    • Mar 2005 - Mar 2010
    • Hyderabad Area, India

    Innopark is an E-commerce Company and also one of the leading end to end service providers in the Gaming Industry.Job Profile1) Provide friendly and accurate customer support in all the projects.2) Responsible for the healthy performance of the portal.3) Resolve players issues with the help of Team Leads and Managers.4) Active role in frequent performance reviews, identifying and developing measures to improve the same.5) Coordinate with Technical & Creative functions as appropriate and travel to different locations on demand.6) Ability to work in rotating shifts, weekends and adherence to process requirements, data protection, and security and HR policies.7) To drive process improvements in productivity, quality and compliance across the floor.8) Retention efforts: Identify the valuable players. Personally call and talk to valuable players, understand player needs, provide incentives to return to the site.