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Bio

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Vikraman Santhanam is a seasoned project manager with 20+ years of experience in implementing call center cloud solutions, upgrading contact centers, and leading teams in various industries. He holds a Bachelor of Commerce degree and has worked with top companies like TCL Communication, Wells Fargo, and Tata Consultancy Services.

Experience

  • TCL Communication
    • Chennai, Tamil Nadu, India
    • Project Manager Program Management Office
      • Apr 2022 - Present
      • Chennai, Tamil Nadu, India

      Implementing call center cloud solutions for for clients

  • Wells Fargo
    • Chennai Area, India
    • Project Manager
      • Nov 2018 - Jul 2020
      • Chennai Area, India

      As a Project Manager, involved in compliance and enhancement projects for the credit cards. Engage the business and technical team from the initiation, plan, execute, monitor and support. Gather PCI requirement and implemented on credit card applications.

  • Altisource
    • Bengaluru Area, India
    • Project Manager
      • May 2015 - Oct 2018
      • Bengaluru Area, India

      Coordinate with business and gather the requirements, walkthrough the design with business and help the development team. Follow the waterfall module and execute the projects.

    • Project Manager
      • Apr 2010 - Jan 2015
      • India

      Upgrade the contact center to the latest version of Aspect. Lead the center of excellence team and align with customer requirement and assign the project to Cisco, Aspect, Genesys or Avaya platform based on the customer needs. Build Avaya lab in TCS and awarded with two new customers in 6 months.

    • Project Manager Testing
      • Aug 2008 - Nov 2009
      • Mumbai Area, India

      Coordinate with project manager and update the project plan and deliverables. Also work with test manager and build the test environment for testing and train the testers to execute the testing for IVR and CTI related applications.

    • Lead QA
      • Jul 2004 - Jun 2008
      • Bangalore

      Build the test environment for the new product. Involved in integration testing with other products and manage the testing team

  • Servion Global Solutions
    • Chennai, Tamil Nadu, India
    • Customer Support
      • Sep 1998 - Jun 2004
      • Chennai, Tamil Nadu, India

      Leading the support team and coordinate with end users for UAT

Education

  • 1993 - 1996
    Bharathidasan University, Tiruchirappalli
    Bachelor of Commerce - BCom, Accounting and Finance
  • 1996 - 1998
    BDPS
    MDCA, Computer Programming, Specific Applications
  • 1993 - 1996
    Bharathidasan University
    Bachelor of Commerce - BCom, B. com

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Consumer Electronics”

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