Experience

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  Office of the Official Secretary to the Governor-General

  • Australia
  • Government Administration
  • 100 - 200 Employee

  • Information Technology Manager

    • Jul 2022 - Present

  • Assistant Manager Information Technology

    • Oct 2021 - Jul 2022

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  BDO in Australia

  • ICT Manager

    • Jan 2019 - Oct 2021

    Define, plan and manage end to end IT solutions and service delivery planning for one of the world’s leading accountancy and advisory organisations. Responsible for overseeing 2 direct reports. ✔ Drew upon strong analytical skills to conduct business and risk analysis, and integration of IT servi...

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  Cootharinga North Queensland

  • Australia
  • Non-profit Organizations
  • 100 - 200 Employee

  • Information Technology Manager

    • 2013 - Jan 2019

    Progressed through various appointments as a result of a demonstrated ability to coordinate operations of the IT, Data Centre and Network Infrastructure to ensure business continuity activities through efficient and effective management. Responsible for leading 7 staff. Achievements included✔ Conducted impact analysis and risk management across production changes, ensuring identification of continuous improvement opportunities and informed decision making by closely monitoring and assessing network, security, and system performance. ✔ Led regular ICT and Network Meetings with key IT staff and Senior Executives to ensure continual planning and tracking of progress against Service Level Agreements and achievement towards project delivery milestones and deadlines.✔ Spearheaded the incorporation of the NDIS claiming requirements into the Client Relationship Management (CRM) system, achieving better reconciliation of data.✔ Improved the productivity of payroll processes and reduced the prevalence of human error by integrating a Time and Attendance System within the business systems.✔ Enhanced staff competencies by identifying skills gaps and delivering planned or ad-hoc training and professional development opportunities.✔ Achieved cost savings for the organisation by automating manual tasks by implementing TechnologyOne – OneCommunity, ERP systems, which include network infrastructure upgrade, application deployment and training. ✔ Achieved a reduction in Recovery Point Object to 1 hour for business-critical systems and Recovery Time Object to 4 hours via successful collaboration with the ICT business partner to Disaster Recovery and Business Continuity System.✔ Led the integration of private Wide Area Network (WAN) across North Queensland branch offices and deployed a Telstra cloud-based telephony system.✔ Developed clear communications paths between vendors and suppliers of IT Hardware and Software procurement.

  • ICT Support Officer

    • Mar 2010 - May 2013

    Directed, planned, developed, and monitored the administration of computers and all telecommunications systems, to ensure a high level of reliability and efficiency. Contributions included:✔ Provided close supervision of project progress and performance, initiating measures to track the cost, scope, schedule, quality, and business requirements for the assigned projects. ✔ Applied strong communication skills to build conducive relationships with key stakeholders including the heads of departments and Executive Staff to enable the timely and accurate exchange of information to conduct an analysis of business requirements and create custom solutions with internal and third-party network and system applications.✔ Introduced automation to manual procedures, providing content management via portal sites, and enhancement to workflows, forms, and modules. ✔ Responded as the first point of call to address and rectify incidents, providing guidance and sharing expertise with all teams to facilitate timely and effective testing, troubleshooting and resolution of all ICT issues.✔ Oversaw, scheduled, prioritised, and managed daily ICT Network and Server platform setup and change requests, and client-server maintenance including backups and technology installations.

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  Cootharinga North Queensland

  • ICT Project Officer

    • 2009 - 2010

    Provided close supervision of project progress and performance, initiating measures to track the cost, scope, schedule, quality, and business requirements for the assigned projects. Contributions included:✔ Executed end-to-end planning and management of the implementation of a Client Information ...

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  James Cook University

  • Tutor

    • Mar 2006 - Oct 2008