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Vika Kevin Manyatsela
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Bio
Credentials
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Creating a Positive Customer Experience
The CPD Certification ServiceNov, 2023- Apr, 2026 -
Finance & Quantitative Modeling for Analysts
University of PennsylvaniaNov, 2023- Apr, 2026 -
Financial Technology (Fintech) Innovations
University of MichiganNov, 2023- Apr, 2026 -
Customer Analytics
University of PennsylvaniaOct, 2023- Apr, 2026 -
Data Analysis and Visualization
University at BuffaloOct, 2023- Apr, 2026 -
Business Analysis & Process Management
CourseraSep, 2023- Apr, 2026 -
Procurement and Logistics
The Chartered Institute of Logistics & Transport InternationalAug, 2023- Apr, 2026 -
Project Management Certification Masterclass
Charles Sturt UniversityAug, 2023- Apr, 2026 -
Fundamentals of Data Analysis in Excel
Corporate Finance Institute® (CFI)Jul, 2023- Apr, 2026 -
Risk Management and Insurance Planning
Corporate Finance Institute® (CFI)Jul, 2023- Apr, 2026 -
Achieving Sustainable Development Goals on Water and Sanitation
ADBInstitudeMar, 2023- Apr, 2026 -
Understanding rural poverty
FAOAug, 2022- Apr, 2026
Experience
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Eswatini
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Key Account Service Level Manager
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Dec 2023 - Present
• Developed and implemented a monthly meeting and period call schedule for all key account customers, ensuring regular and effective communication.• Fostered strong and enduring relationships with both new and existing key account customers, gaining their trust and loyalty.• Contributed valuable insights and input into the development of service level agreements (SLAs) with customers, playing a crucial role in maintaining these agreements and ensuring timely updates and renewals.• Monitored and reported on the sales team's performance against SLAs, identifying areas for improvement and proactively implementing innovative solutions.• Collaborated closely with the sales team, providing them with the necessary resources and support to meet their SLAs while exceeding customer expectations.• Coordinated with the sales, pricing, and procurement teams to ensure that all stakeholders were informed about pricing changes resulting from promotions and deals, facilitating transparency and smooth operations.• Effectively communicated customer requirements to relevant departments, ensuring prompt resolution and seamless service delivery.• Conducted root cause analysis of service failures, swiftly resolving any customer issues and taking proactive measures to prevent recurrence.• Collaborated with other departments as necessary, fostering effective cross-functional communication to address customer concerns and enhance overall customer satisfaction.• Expertly represented the company at customer reviews, showcasing our commitment to excellence and building strong partnerships.• Proactively identified opportunities for process and procedure improvements, implementing new strategies to elevate service levels and consistently exceed customer expectations. Ensured clear communication of these changes to all relevant stakeholders.• Prepared periodic reports as required, providing comprehensive insights and analysis to support decision-making and drive business growth.
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Finance Pricing Clerk
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May 2023 - Nov 2023
As a Pricing Analyst at Logico Unlimited, I execute a variety of responsibilities that involve price analysis,processing orders, acquiring deals, verifying claims, maintaining data, updating prices and communicating withcustomers. Here is a list of my achievements:Processed all orders promptly and precisely.Ensured all prices are above required profit margin to generate profit for the company.Acquired deal from supplier and prepared relevant paper trail for deals to be loaded onto Accpac.Checked all claims and determined validity.Maintained Pick N Pay Master Data.Updated prices on the system using Sage 300.Ensured prices are correct and accurate.Maintained inventory records.Ensured that products are in stock.Communicated prices with customers using email and phone.Enhanced attention to detail, customer service and analytical skills.Provided quotation and pricing details to new customers.
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ZAKAI DRIVING SCHOOL
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Lobamba, Hhohho, Eswatini
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Office Administrator
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Mar 2019 - Apr 2023
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Lobamba, Hhohho, Eswatini
As an office administrator at Zakai Driving School, I executed a variety of duties that included filing, recordmanagement, mail handling, phone answering, operating office equipment, bookkeeping, and other tasks asassigned. Here is a list of my duties:Performed Data recording and management using Ms office Excel.Calculated individual student cost analysis for profit evaluation.Provided customer service to new customers and students, informing them with information on whatexpected of them and what we offer.Handled accounting and bookkeeping using Ms office Excel.Taught students road signs and rules.Prepared financial statements using Microsoft Excel.Wrote and distributed out quotations.Performed Banking and business treasurer duties.Marketed the business.
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Woolworths
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Ezulwini, Hhohho Region, Eswatini
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Retail Cashier
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Apr 2018 - Dec 2018
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Ezulwini, Hhohho Region, Eswatini
CashierAs a cashier at Woolworths, I was accountable for providing customers with swift and courteous service whileensuring precision at the sales counter. I typically took orders, register them on terminal, received paymentsand returned change back to the customer. I was also assisting around the store during my idle time, such asreplenishing shelves, sanitizing, addressing customers with queries. Here is a list of my accomplishments:Accurately handled and promptly processed cash and credit card transactions.Provided response to inquiries related to merchandise and pricing.Responded to all customer enquiries professionally.Prepared monthly sales report to be presented on specific clothing departments.Enhanced sales and product knowledge.
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Lulote Business Management Extension Programme (NGO)
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Manzini Region, Eswatini
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Business Development Officer
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May 2016 - Jul 2016
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Manzini Region, Eswatini
As a business development Officer, I executed duties that involved trainings, data entry, data analysis andwriting proposals for new projects. Here is a list of my accomplishments:Perfomed data entry and analysis.Trained farmers and business people in a classroom situation.Trained small business owners on how to run a profitable business and how to write a business plan.Compiled reports and helped write proposals for a tender.Prepared daily reports after each training session.Compiled financial statements for small businesses.Visited Tinkhundla for training on business and marketing.Created questionnaires for analysis after every training.
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Education
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2013 - 2017University of Eswatini
Bachelor of Science in Economics & Agribusiness Management
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Industry Focus. “Transportation, Logistics, Supply Chain and Storage”
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