Experience

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  Marylebone Cricket Club

  • Saint Johns Wood, England, United Kingdom

  • Safety Security

    • Feb 2022 - Present
    • Saint Johns Wood, England, United Kingdom

    The main areas of the part-time role is interacting with the public and employees within the events such as football matches and concerts - alongside communicating and directing customers, the public and guests, along with general crowd control and monitoring. Responsible for ensuring event stadium policies, rules and safety procedures are adhered to.

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  G4S

  • O2 Arena

  • Safety Security

    • Feb 2022 - Present
    • O2 Arena

    The main areas of the part-time role is interacting with the public and employees within the events such as football matches and concerts - alongside communicating and directing customers, the public and guests, along with general crowd control and monitoring. Responsible for ensuring event arena policies, rules and safety procedures are adhered to.Regular Tasks & Duties Include: • General Customer Services. • Monitoring access and egress points. • Providing Information and direction. • Ensuring crowd safety plans and procedures are adhered to. • Reporting any suspicious behaviour. • Ingress control – ticket validation, accreditation checks, and queries. • Egress control – Observing safe egress from areas, including emergency evacuation. • Reporting and recording details of accidents, irregularities or incidents. • Maintaining safe working environments, and health and safety management.

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  Royal Voluntary Service

  • London Area, United Kingdom

  • Vaccination Steward Support Volunteer

    • Feb 2021 - Sep 2021
    • London Area, United Kingdom

    During the COVID pandemic, I started as a Community Response Volunteer where I assisted on collection on grocery shopping and medication supplies. As a Steward Volunteer, I continue to work at vaccination sites in London. So far, I have worked at the Science Museum, Business Design Centre in Angel, Battersea Arts Centre, Oval Cricket Ground, London Stadium, Canary Wharf, Emirates Stadium, Heaven Night Club and hospitals in Ladbroke Grove, Putney and Epping.

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  VEECARE LTD

  • Birmingham and Canterbury

  • Deployment IT Engineer

    • Jan 2016 - Feb 2021
    • Birmingham and Canterbury

    As part of a small team, the duties were :Deployment PC Hardware bwtween the two sites.Roll-out of Access database software and testing between the two sites.Ensuring the IT systems were functioing efficiently with any necessary upgrades and continous improvements of the operating environments of Windows 10.Point of contact of trouble-shooting the Access database software.Involvement of improving the health and safety prodecures including documentations. I gained this experience during my EDFE employement in October 2012.PC Asset Inventory management.

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  BP

  • Canary Wharf

  • IT Analyst

    • Mar 2015 - Aug 2015
    • Canary Wharf

    My duties were to provide technical support for the users which ranged from customer interaction to installation procedures and trouble shooting. Recording any faults or queries the users may have had and informing the relevant support areas of the certain issues. • Supporting software across a large network environment and identifying which problems to look for. • Involvement and co-ordinating roll-outs. • Customer interaction to installation and technical procedures. • Technical support to frontline users. • Prior understanding to how 1st and 2nd line support operate within the Investment Banking Industry. • Interactions with customers from different time-zones - for example, Singapore, Houston, Mumbai and Paris. • Escalated unresolved issues to the necessary support teams using the ticketing system with designated priority levels. • Averaged between 200 to 250 calls/chats/emails per week while maintaining 75% level of first call resolutions.

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  appTECHNOLOGY

  • Cranfield, United Kingdom

  • Application Tester Windows 8.1

    • Jun 2014 - Sep 2014
    • Cranfield, United Kingdom

    -Cordinated in the roll-out of a software application migration to Windows 8.1. A 12,000 device end user migration project moving 12,000 devices from Windows XP/7 to Windows 7/8.1 x64. • Assisted as the point of contact for all Application Functional Testing, User Acceptance Testing and Release Management • Support of SCCM 2012, Windows 7/8.1 x64, Active Directory Office 2013 / 365, Application Discovery, Testing, vSphere, Hyper-V. • Analysis, troubleshooting and fault finding for failed application deployments to desktop devices • Acted as the main point of contact for all Testing including Smoke Testing, Regression Testing, Functional Testing, User Acceptance Testing, End-to-End Testing, Quality Assurance and Release Management • Assisting in deployment plans for the rolling out of Desktop and Laptops to the estate • Managed Test scenarios, Test cases and Test plans for Windows 8.1 testing • Managed Documentation for Testing and Deployment purposes via SCCM 2012 and Software Center • Gathering Business requirements, organising and facilitating workshops, meetings and process mapping • Managing the expectations of Stakeholders, SMEs and Project Managers • Experience of Windows 8.1, SCCM 2012, Servers, Active Directory and GPOs • Managed Test Plans and Business documentation for submission to business sponsors • Managed Defects and Issues log relating to Windows 8.1 and Application testing • Mapped users, applications in preparation for the deployment to Windows 8.1, Office 365 and Lync • Licensing discovery – vendor / reseller engagement. • Managing incident tickets via ServiceNow and supporting to 3rd line.

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  EDF Energy

  • 52 Grosvenor Gardens London SW1W 0AU

  • Project Support Analyst

    • Oct 2012 - Sep 2013
    • 52 Grosvenor Gardens London SW1W 0AU

    as a PMO Analyst working with Project Managers on a large Transformation programme to deliver new end-to-end Customer Management applications to B2B customers costing £80m.As a point of contact for all PMO enquiries, I was the owner Asset management : Arranging IT kits, LAN IDs, software, internet access and building passes • SharePoint project site maintenance. • Coordinate with office suppliers and manage stock control • Liaise with IT Workstream Lead on technical aspects of the project for example, co-ordinating desk move amongst staff, asset tracking • Facilities management • Supporting the project manager in the areas: risk management (RAID management), change management, problem management, configuration management

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  Commerzbank

  • London EC2V 7PG

  • Desktop Support Analyst

    • May 2001 - Oct 2012
    • London EC2V 7PG

    Provided support for Front Office, Operations, Research, Corporate Banking, HR and Compliance in a highly demanding and pressurised role.•Managed the coordination of all deployments of all software upgrades, roll-outs and office moves•Gather business requirements from stakeholders for new software upgrades of Microsoft applications, Active Directory and remote control software, Bloomberg and Sharepoint•Managed the new starter on-boarding and leaver process ensuring equipment is supplied and accounts created•Managed process documentation and processes and procedures for the Service Desk•Governance – Taking responsibility for supporting end to end delivery of the project.•Implementation, installation and User Acceptance testing of applications software.•Assurance of the availability of disaster recovery (DR) workstations according to the SLA requirements of the different business segments.•Maintenance of the IT Helpdesk function including the coordination of all deployments, roll outs, incident management and internal communications for the entire site.Migration Project (2010 – 2012) Involvement in the end to end delivery of the IT projects within the bank during the merger of Dresdner and Commerzbank merger.•Providing close support to programme managers for a major transformation programme.•Involvement in all the disciplines of a PMO including Resource Coordination and Reporting and was responsible for liaising with all Stakeholders,Project and Programme Managers.•Assisting in delivering complex projects including the Archibus Server Migration project, Bloomberg B Unit Deployment, Dresdner User Migration Project and Data Centre Migration project.•Sharepoint Project Site Maintenance•Bloomberg Terminal and Bloomberg DDE, TSAPI.Techdesk Analyst (2001 – 2003)Provided technical support for frontline users. Duties ranged from customer interaction to installation procedures and troubleshooting.•Recorded faults and queries and escalations.