Experience

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  Talent Stacker | Salesforce Career Development Program

  • Holy See (Vatican City State)
  • E-Learning Providers
  • 700 & Above Employee

  • Certified Salesforce Administrator

    • Jul 2022 - Present
    • Tampa, Florida, United States

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  Séafra, Inc.

  • United States
  • Software Development
  • 1 - 100 Employee

  • Director of Customer Service

    • Apr 2015 - Jun 2022
    • Tampa

    A highly motivated and results-driven Director of Customer Support with extensive experience in managing customer service teams, developing policies and procedures, and improving the overall customer experience. Proven track record of meeting and exceeding customer service goals and targets. • Extensive experience in managing customer service teams • Developing policies and procedures • Improving the overall customer experience • Proven track record of meeting and exceeding customer service goals and targets • Excellent communication and interpersonal skills

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  Hindu Temple of Florida

  • Tampa/St. Petersburg, Florida Area

  • General Manager

    • Nov 2013 - Dec 2014
    • Tampa/St. Petersburg, Florida Area

    Accomplished General Manager with experience managing a complex organization including the Temple, residential properties, restaurant, and temple hall. • Implemented and automated POS system in the restaurant, trained staff, and maintained all databases, resulting in increased efficiency and profitability. • Skilled in scheduling and supervising employees and volunteers, meeting regularly with the President and board of trustees to report progress and discuss improvements for the future. • Demonstrated success in managing all revenue streams, including sales, catering, and event rentals, and maintaining accountabilities for all aspects of the business.

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  Denco Enterprises

  • Victorville, CA

  • General Manager (Denny's)

    • Jun 2011 - Jun 2012
    • Victorville, CA

    Accomplished General Manager with a strong background in business process improvement, customer service, and leadership. • Directed all functions, including P&L management, sales, marketing, public relations, customer service, facilities maintenance, special events, food service, purchasing, inventory control, and financial control for a restaurant with an annual revenue of $1.5M and 165 seating capacity. • Supervised and coached 44 support personnel and 2 managers to build a high-performing team. • Ranked among the top 5 of 17 franchised operations and #1 in interior cleanliness.

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  Mapledennys, Inc (Denny's franchisee)

  • New Jersey and New York

  • General Manager

    • Jul 2008 - Jun 2010
    • New Jersey and New York

    Seasoned General Manager with Sales Success. • Turned around struggling Denny's franchise location, boosting revenue by $100K and reducing expenses by 3%. • Earned reputation as community leader by serving on Chamber of Commerce Board of Directors, organizing blood drive, and supporting local youth sports. • Recruited to lead startup of Centerreach location, , hired and trained over 150 employees including 7 assistant managers, growing it to $4M in annual sales and ranking #2 in the US in the first 3 months of operation.

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  Suravi Enterprises, Inc

  • Riverview, FL

  • President

    • Sep 2001 - Jul 2007
    • Riverview, FL

    Owner and President of a small retail perfume store. • Drove the business to recognition as one of the top four elite retail perfume stores in the US through effective business process improvement and customer service strategies. • Successfully managed the distribution of an unknown cologne from South America, negotiating distribution rights for US vendors and the Colombian designer. • Launched the product in 17 Nordstrom department stores, training their sales staff and expanding the brand's reach.

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  Cargill Fertlizer now Mosaic

  • Riverview, Florida

  • Business Analyst

    • 1996 - 2001
    • Riverview, Florida

    • Successfully wrote and submitted the RFP for OSI PI Data Historian project at Cargill, resulting in project approval and successful implementation. • Installed and connected the PI system with plant automation software in four separate facilities, ensuring a seamless transition and no gaps in data collection. • Conducted comprehensive training sessions for managers, supervisors, and operators, empowering them to leverage the software to increase productivity and achieve business goals.

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  Digital Equipment Corporation acquired by Hewlett Packard

  • Chicago and Tampa/St. Petersburg, Florida Area

  • Principal Software Specialist

    • 1984 - 1994
    • Chicago and Tampa/St. Petersburg, Florida Area

    • Demonstrated strong Leadership skills while working on several successful projects, including the training of Field Service personnel in Operating System installations and complex Software Product installations. • Utilized Business Process Improvement methodologies to streamline software development and product release management for clients. • Provided effective User Management and System Administration services to enhance customer service delivery. • Traveled to client sites across the United States, demonstrating adaptability and flexibility while training clients on VMS Operating System and Operating System Management.