Experience

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  Teleperformance

  • Georgetown, Penang, Malaysia

  • Senior Customer Service Consultant

    • Jan 2020 - Oct 2021
    • Georgetown, Penang, Malaysia

    Post & Parcel AmbassadorFlight & Travel Reservation Advisor1. Connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistent positive customer interactions.2. Interacting with customers to handle complaints, daily processes and also providing valid and sufficient information about a company's products and services via phone, email or chat.

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  Mestari Adjusters

  • Insurance Loss Adjuster

    • Aug 2019 - Jan 2020

    General and Marine Insurances1. Provided support and guidance in the event of an insurance claim around the regions of Penang and Kedah. 2. Acquired and establish insurance knowledge and skills, along with a full understanding of the insurance policies and coverages while interpreting the circumstances of the claims. 3. Prepared and presented insurance loss adjusting reports to various Insurance companies in Malaysia for their immediate reviews and perusals.4. To investigate insurance claims arising out of losses such as fires, car accidents, burglaries and etc. 5. To determine the amount of damage or loss covered by the insurance policy. 6. To make recommendations regarding payment of benefits, based on the coverage noted on the insurance policy and negotiate payment and settlement. 7. To ensure that those who have suffered a loss receive all of the benefits and assistance to which they are entitled.8. In disputed claims, may also be required to investigate the cause of the loss – what, why, when, where, how, etc.9. To investigate, negotiate and settle a variety of claims in an efficient manner and in compliance with a variety or requirements.10. To conduct witness interviews, take statements and consult with police reports.11. To report in a variety of ways - in writing, through e-mail or on-line, and must present or report on these findings, propose solutions and negotiate settlements and agreements with third parties, clients or other concerned parties.12. To inspect and/or evaluate damages when required, estimate costs or commercial value, examine reports or other documents, evaluate losses, establish claims guidelines and quantifying settlement amounts.13. To participate in private and/or mandatory mediation, settlement meetings, settlement conferences, pre-trails, court proceedings and other dispute resolution methods as required.

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  MSM International Adjusters

  • Georgetown, Penang, Malaysia

  • Insurance Loss Adjuster

    • Aug 2017 - Aug 2019
    • Georgetown, Penang, Malaysia

    General and Marine Insurances1. Provided support and guidance in the event of an insurance claim around the regions of Penang and Kedah. 2. Acquired and establish insurance knowledge and skills, along with a full understanding of the insurance policies and coverages while interpreting the circumstances of the claims. 3. Prepared and presented insurance loss adjusting reports to various Insurance companies in Malaysia for their immediate reviews and perusals.4. To investigate insurance claims arising out of losses such as fires, car accidents, burglaries and etc. 5. To determine the amount of damage or loss covered by the insurance policy. 6. To make recommendations regarding payment of benefits, based on the coverage noted on the insurance policy and negotiate payment and settlement. 7. To ensure that those who have suffered a loss receive all of the benefits and assistance to which they are entitled.8. In disputed claims, may also be required to investigate the cause of the loss – what, why, when, where, how, etc.9. To investigate, negotiate and settle a variety of claims in an efficient manner and in compliance with a variety or requirements.10. To conduct witness interviews, take statements and consult with police reports.11. To report in a variety of ways - in writing, through e-mail or on-line, and must present or report on these findings, propose solutions and negotiate settlements and agreements with third parties, clients or other concerned parties.12. To inspect and/or evaluate damages when required, estimate costs or commercial value, examine reports or other documents, evaluate losses, establish claims guidelines and quantifying settlement amounts.13. To participate in private and/or mandatory mediation, settlement meetings, settlement conferences, pre-trails, court proceedings and other dispute resolution methods as required.

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  Sterling Insurance Brokers Sdn Bhd

  • Georgetown, Penang, Malaysia

  • Business Development Executive

    • Dec 2016 - Aug 2017
    • Georgetown, Penang, Malaysia

    General, Marine and Life Insurances1. Identifying and organising suitable insurance cover for commercial organisations and private clients2. Liaise between clients and insurance companies, finding the client the best deal for insurance cover3. Promoting and selling insurance products to current and new customers4. Acquire new clients and win accounts against competitors5. Assist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final deals6. Understand the provisions of each policy and communicate this information to the customer7. Share client information with insurance carriers to determine which products are best to recommend8. Act as a liaison between insurers and clients9. Building and maintaining business relationships with clients10. Preparing reports for insurance underwriters11. Research insurance trends, policies and productsSocial Activities:Elected as the Sports Club President by organizing sports events and company trips for all management and operation staffs.Information Technology (IT) Section:Assisted the company's IT Team by upgrading the Insurance Broking Systems (IBS).

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  Inter Excel Tourism Academy

  • Georgetown, Penang, Malaysia

  • Marketing Intern

    • Jun 2015 - Aug 2015
    • Georgetown, Penang, Malaysia

    Flight Attendant Preparatory Training Centre1. To allow potential aviation personnel / cabin crew an opportunity to experience a life changing experience to enhance their chance of success. 2. Aviation training and crew placement of students for leading international airlines.