Experience

• 

  Coditas

  • Pune, Maharashtra, India

  • Lead Analyst

    • Apr 2024 - Present
    • Pune, Maharashtra, India

• 

  BNY Mellon

  • Pune, Maharashtra, India

  • Lead Analyst

    • Dec 2012 - Aug 2023
    • Pune, Maharashtra, India

    A business professional with 11 years of experience in Capital & Derivative OTC market.Strong analytic skills, knowledge of various phases and methodologies of software developmentIncluding SDLC, Waterfall, Mini waterfall and Agile / Scrum project management methodologyCoordinating with IT/Users/Stakeholders for the UAT Process Mapping / Flowcharts (VISIO)/ SOP’s.Maintaining the Issue log by creating and updating JIRA and Confluence.Conducting Regression Testing / SIT for IT teams and sharing the results before UAT.Business Analysis Skills: Requirement Elicitation, Work flow/Process Mapping, Stakeholder management, BRD, FRDKnowledge of end-to-end business analysis process from requirements elicitation, analysis, Modelling, documentation, testing, to UAT and post-production support.Maintaining the RAG report for the project status update.Updating the project status to the stake holders on the daily SCRUM Call.

• 

  WNS Global Services

  • Pune Area, India

  • Sr. Associate

    • Nov 2008 - Dec 2012
    • Pune Area, India

    • Doing mid-term changes in the Healthcare policies of UK based client.• Doing renewal, waiver and all the financial changes in the policy.• Dealing with escalation, reworks and resolving the issues as well.• Direct dealing with brokers and onshore team.• Maintaining 24hr turnaround time.• Having frequent communication with the clients with regards to the overall process performance, blockages and initiatives being taken to improvise different areas across India as well as the UK.• Analyzing the production data to find the scope of improvement for making the process slicker and efficient. • Imparting process training and refresher training.

• 

  airtel

  • Pune Area, India

  • Lead officer

    • Sep 2007 - Nov 2008
    • Pune Area, India

    • Relationship management• Revenue management• Churn management• Team management