Experience

• 

  Tesco Bengaluru

  • India
  • Retail
  • 700 & Above Employee

  • Technology Programme Manager

    • Jul 2021 - Present

  • Lead - Resource Management

    • Jan 2017 - Jun 2021

     Project headcount control through integration of recruitment sourcing and headcount requirements for the active projects Developed and lead the Resource forecasting & planning of IT Services & provide HSC with an opportunity to get on. Worked with different IT business groups to identify if the resources have the skills they need to do their job and Skill pool development.  Worked with different program delivery heads to forecast the headcount requirements for various IT projects.  Regularized the reporting to managers across various teams regarding various budgeting aspects of their Headcount/Infrastructure usage Periodic publication of MIS report for internal and external stakeholders (Actual Vs Budget, Actual Vs Forecast, variance analysis) Headcount Budgeting Exercise (LTP,AP,P3PP,P7PP),Periodic Forecasting Conducted skill analysis of current resources and forecast and proactively develop resources skill matrix to fill future gaps, through consultation with the business, to support delivery of the business plan. Pioneered the program management strategy for retail banking wing of Tesco. Manage the career development and Talent Planning of resources by proactively understanding resource aspirations and opportunities available. Managed the pool of trainee resources and allocation to various projects Managed the resource movement of resources across projects Proactive tracking of budget v/s actual for all programs Managed the Resource Database for entire IT headcount of Tesco PLC/ Com/ Tesco Bank SPOC for Tesco Bank PMO in India Recruitment and IJP coordination Resource Ramp-up/ Ramp-down Labor Pyramid and Utilization  Bench Management Onsite Deployment Managing Time Sheet for resources Headcount demand forecasting, tracking & MIS Reporting Starter ,Leavers process, Internal Movements & Talent Planning

• 

  Tesco Bengaluru

  • Team Lead

    • Jul 2007 - Nov 2012

• 

  Infosys

  • Training Coordinator – Infrastructure Management Services

    • Sep 2006 - Jul 2007

     Managing Training Programs of IMS Division Coordinate all training activities of IMS Division Managing ELT & other need based Programs Delivering sessions for ELT Induction Programs Coordinating with trainers & training institutes Interface with external agencies and internal facilitators Prepare the list of trainers for all programs of the month Ensure trainers availability Prepare a back up Training Vendors Management Vendor negotiations based on IMS guidelines Vendor analysis Vendor Database management Preparing participants feedback & attendance report Preparing reports & MIS Forward training effectiveness to all relevant stake holders  Maintaining Training Database & MIS Generation Training archive creation & maintenance

  • L2 Service Desk Analyst – Infrastructure Management Services

    • Jun 2004 - Aug 2006

     Level2 for a Pilot Project called Simpler Desktop for TESCO  Worked for a Project in Tesco (UK Retail Super Giant) as IT Helpdesk Analyst. Second Line of Contact for any IT Hardware and Software issues for TESCO. Creating daily and weekly reports in Meridian terminal. Supporting Netware3/4/5, Citrix, Lotusnotes 4.6,5,6,5, MS office & Outlook 2003\2000\97 , Windows NT/ 2000,XP, Mainframes, Infonet, DVI, Blackberry applications, Microsoft Live Communicator, Citrix Metaframe XP/ICA Client  Mentoring new hires for Service Desk (both in Soft Skills and Technical areas) Tesco Specific Creating daily reports for team& individual statistics Remote troubleshooting through Citrix environment using Active Directory. Granting access to software, access groups. Involved in the reverse transition training. Handling Incidents by co-ordinating with the server team

• 

  Dell

  • Bengaluru Area, India

  • Sr. Technical Support Specialist

    • Oct 2002 - Jun 2004
    • Bengaluru Area, India

     Install and configure and troubleshoot all all windows Operating system and configure all require Device Drivers Use available diagnostics to identify the hardware failure and troubleshoot and remove and replace all serviceable parts Troubleshooting all errors (Stop error, OE exception error, Startup errors and device conflicts error) in windows  Performed Hardware and software upgrades Installation, configuration and troubleshooting of Antivirus and other 3rd party application shipped by Dell. Backup & Restore Management. Modeling, business valuations, team management, leadership skills, presentation skills, written communication