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Victoria Macklin is a seasoned HR expert with 20+ years of experience in Performance Management, Human Resources, Organizational Development, and Employee Relations. She has held various leadership positions, including Director of Human Resources at Making Waves Foundation and Director of Human Relations at San Francisco Fire Department. Victoria holds a Master's degree in Counselling from San Francisco State University and a Bachelor of Arts in Social Welfare from University of San Francisco.

Experience

    • Director Of Human Resources

    • Director Of Human Resources
      • Oct 2012 - Present

    • District HR Manager
      • Jun 2012 - Oct 2012

    • Sr. Physician Human Resource Consultant
      • Apr 1999 - Jan 2008

      • Served as the single point of contact and subject matter expert in the delivery of physician Human Resources for 720 physicians located in seven facilities in the Diablo Service Area and 400+ physicians in four facilities located in the Napa/Solano Service Area. • Demonstrated skills in strategic Human Resource consulting, planning, identifying and assessing organizational development needs to coach, educate and provide guidance to senior physician leadership and Chiefs of Clinical Service on such HR areas as Physician/Staff relations, Performance Management, Cultural Competence, Recruitment/Retention, Leave Management, Benefits and Compensation, etc.• Influenced leadership to ensure consistent application and implementation of Human Resource strategies, policies, and programs including the planning, implementation and on-going maintenance of Equal Employment Opportunity (EEO), Affirmative Action (AA), Diversity, and Regulatory Compliance programs, including HIPPA.• Accountable for conducting and responding to investigations related to HR issues, disputes, physician issues, questions and concerns. Spearheaded and collaborated with TPMG Legal to develop consistent standards for investigating physicians accused of discriminatory/inappropriate conduct. Instrumental in developing a “Mentoring” program for new physicians during their first year of employment with TPMG.• Managed a client centered HR staff of two employees

  • Kaiser Permanente
    • 1950 Franklin Street, Oakland,CA
    • Diversity Consultant
      • Apr 1996 - Mar 1999
      • 1950 Franklin Street, Oakland,CA

      • Served as the single point of contact for Diversity-related issues for the California Division, totaling 75,000+ employees, reporting to the Director of Diversity.• Educated and coached Human Resource personnel, leadership and management on all workforce Diversity and Equal Employment Opportunity/Affirmative Action (EEO/AA) issues and practices. Reviewed organization practices relating to the hiring and retention, training, transfer and promotion of minority and female employees. Established and monitored EEO/AA programs, strategies and initiatives for all segments of the organizations to ensure legal compliance. Developed, designed and facilitated educational presentations on programs including Diversity, Sexual Harassment, EEO/AA, Cultural Differences, etc. for leadership, managers as well as staff, union and non-union. Created a system to monitor the EEO complaint process to establish measurements of trends. Established a system to monitor compliance with the Americans with Disabilities Act.• Facilitated and managed the development of local “Diversity Task Forces” throughout the Division.• Established a Peer Mediation Program, in partnership with the union (L250), as a mechanism to resolve employment-related conflicts within Kaiser Permanente.• Represented the Organization at the Office of Federal Contract Compliance Programs (OFCCP) compliance reviews.

  • San Francisco Fire Department
    • San Francisco Bay Area
    • Director of Human Relations
      • Sep 1988 - Mar 1996
      • San Francisco Bay Area

      • Lead person, appointed by the City & County of San Francisco, responsible for implementing a Federally-ordered Consent Decree addressing challenging organizational development and diversity issues in the SFFD• Established the first Peer Mediation Program to resolve interpersonal and EEO-related conflict in a major urban Fire Department.• Authored and developed policies and practices to resolve employee grievances and personnel disputes through mediation, counseling and investigation, successfully avoiding several lawsuits.• Counseled and partnered with Department leadership, Fire Chiefs and managers to facilitate communication, resolve conflicts and improve performance. • Worked in partnership with the City & Co. of SF, attorneys and special interest groups participating in the Consent Decree, SFFD chiefs, managers and union representatives to identify trends in employee relation’s issues.• Partnered with the City & County of San Francisco to develop and implement non- discriminatory recruitment and selection policies and procedures for all levels and groups of occupations within the SFFD.• Developed strategies for the establishment and maintenance of community outreach.

Education

  • San Francisco State University
    Master's, Counselling
  • University of San Francisco
    Bachelor of Arts, Social Welfare

Suggested Services

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Industry Focus. “Human Resources”

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