Experience

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  Enterprise Mobility

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Senior Account Manager

    • Apr 2024 - Present

  • Area Manager

    • Dec 2020 - Apr 2024

    Managed three different territories, final location being John Wayne Airport-- a fleet of 3400+ cars and over 150 employees. Area finished Top 5 in West Coast in 2022 while finishing Top 5 in growth and profit. In 2023, finished Top 8 in West Coast while leading in employee retention at 91%.

  • Branch Manager

    • Mar 2017 - Dec 2020

    Oversaw fleet size of 1300+ rentals and led team with branch operations as tri-branded airport manager for Enterprise, National, and Alamo. Drove revenue for branch by focusing on employee development and minimized expenses by monitoring controllable costs and cutting excess spending. Ranked #1 for airport operations in 4th quarter 2020 for customer service quality control, fleet management inventory, and on-rent callbacks control. Developed strong relationships with business accounts and maintaining partnership to increase customer referrals-- improved replacement business growth by 22% in 3-month span in 2019. Led region in customer service in June and July, with all-time record of 98% satisfaction in June. Ranked in“Top 10” 7 times as branch manager for branch performance in 2017-2018.

  • Assistant Branch Manager

    • Mar 2015 - Mar 2017

    Assisted branch manager on day-to-day operations of branch by driving sales, cutting expenses, and account relationship-building. Managed proper fleet mix to ensure branch is able to meet the various rental needs of different customers. Trained and developed multiple teams at different branches, assisting with 14 internal promotions within company. Set record of ‘Top Assistant Manager’ sales, leading Orange County region for record of 5 months. Implemented plans to increase customer satisfaction ratings up by 24 points within a 5-month span.

  • Management Trainee/Assistant

    • May 2014 - Mar 2015

    Impacted branch revenue by offering and explaining value of numerous protection products for rental vehicles. Recognized as top sales performer within area for 7 out of 9 months. Built rapport with customers quickly and offered solutions for their rental needs. Assisted management with administrative work.

• 

  Kohl's Department Stores

  • United States
  • Retail
  • 700 & Above Employee

  • Children's Sales Specialist

    • Mar 2014 - May 2014

    Drove sales within the children's department by replenishing merchandise and ensuring a clean shopping environment. Led team of sales floor associates in the children department and trained new sales associates. Merchandised inventory according to company standards. Assisted customers in locating merchandise.

  • Sales Associate

    • Sep 2012 - Mar 2014

    Assisted customers in making purchases by locating and suggesting merchandise based on customer needs and wants. Maintained a clean shopping environment. Processed sale transactions quickly and efficiently. Engaged in teamwork by helping other departments when necessary.