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Victoria Friend is a seasoned Human Resources leader with 20+ years of experience driving strategic development and employee growth. As a seasoned expert in Performance Management, Employee Relations, and Succession Planning, she has successfully increased employee engagement by 30% through innovative programs like the Operations Task Force. Her expertise in Coaching, Leadership Development, and Management has yielded high returns through initiatives like the Youniversity of Formica, a comprehensive growth and self-leadership program. Throughout her career, Victoria has held senior leadership positions at Formica Corporation, Voith Industrial Services, Western & Southern Financial Group, and Fidelity Investments, where she has led strategic development initiatives, designed training programs, and orchestrated succession planning. Her expertise in Human Resources Management, Personnel Administration, and Industrial Relations has been honed through her Bachelor's degree from the University of Cincinnati. Certified in Everything DiSC and CEBS, Victoria brings a unique blend of business acumen and HR expertise to the table. With a strong track record of driving business growth and employee development, she is a sought-after leader in the industry.

Credentials

  • Everything DiSC
    Intégro Learning Company
    Feb, 2014
    - Apr, 2026
  • CEBS
    -

Experience

  • Formica Corporation
    • Cincinnati, Ohio Area
    • Human Resources Manager
      • Jul 2012 - Present
      • Cincinnati, Ohio Area

      Strategized with senior leaders to facilitate programs like the Operations Task Force program increasing employee engagement by 30%.Coaching leaders to provide vision and transformation in their groups for immediate impact. Designed and delivered performance management program using upgraded communications with a focus on development. Created the Youniversity of Formica to invest in employees growth and self-leadership in leadership growth, our products and services, computer literacy, presentation workshops all yielding a high return..

    • Training and Development Manager
      • Jul 2010 - Feb 2012

      Created strategic development plans for regional leaders and programs for identifying competencies and future needs of our business. Designed training and experiential opportunities to align with needed growth.

    • Human Resources Manager
      • Jan 2009 - Jun 2010
      • Cincinnati, Ohio Area

      Leading the financial advisory team and senior management on all strategic development initiatives which included the hiring project plan, providing a development coaching plan for wholesalers increasing target competencies for the division and orchestrate succession planning and talent review project.

    • Director of HR
      • Dec 1987 - Jul 2008

      As the senior Human Resources lead for the 401k operations across the country served 7 sites. Provided the client group direction and problem resolution on imperative business initiatives proactively managing and identifying employee relations and policy strategy; designed start up sites and provided a model of service excellence that greatly improved senior management participation in performance programs and metrics increasing retention. Provided direction to the Human Resources team to ensure alignment.

Education

  • University of Cincinnati
    Bachelor's degree, Human Resources Management/Personnel Administration, General
  • University of Cincinnati
    Bachelor's degree, Personnel and Industrial Relations

Suggested Services

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Industry Focus. “Human Resources and Staffing”

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