Experience

• 

  Fusion Retail Brands Pty Ltd

  • Australia
  • Retail
  • 1 - 100 Employee

  • Cluster Manager

    • Mar 2015 - Present

  • Business Manager

    • Sep 2011 - Present

    Sales and Customer Service• Driving sales with a focus on maximising profit.• Ensuring sales and service are delivered to the highest standard.• Providing a customer focused environment within the store and ensuring customer satisfaction. Business Management• Direct and implement decisions that will increase store profitability.• Execute visual merchandising and promotions that will maximise sales.• Effectively control costs, managing wage budgets, minimise shrinkageLeadership and Team Development• Lead and coach the store team to maximise sales and customer service to achieve and exceed budget and KPIs. • Recruit, induct and retain team members, develop their skills through mentoring and coaching, manage team and individual performance.

• 

  Colorado Group ltd

  • Business Manager

    • Dec 2000 - Sep 2011

• 

  Harvey Norman

  • Upper Mt Gravatt, Qld

  • Sales Clerk

    • Oct 1997 - Nov 1998
    • Upper Mt Gravatt, Qld

    Sales and Customer Service• Direct customer inquiries at front counter and over the telephone to the relevant departments for sales and services of computer software and hardware.• Provided fast and efficient POS to customers upon purchase by invoicing and completing cash / eftpos and cheque transactions.• End of day balancing of all invoices and cash / eftpos / cheque transactions.