Bio
Credentials
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Leading SAFe course (6.0)
Scaled Agile, Inc.Dec, 2023- Apr, 2026 -
PRINCE2 Foundation
PM-Partners groupJan, 2017- Apr, 2026 -
Foundations of Business Analysis
Australian College of Project ManagementSep, 2016- Apr, 2026 -
ScrumMaster
Scrum AllianceJul, 2013- Apr, 2026 -
Project Management Fundermentals
Australian College of Project ManagementDec, 2010- Apr, 2026 -
ITIL Foundation
PM-Partners groupJun, 2007- Apr, 2026
Experience
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Change And Release Manager
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Aug 2021 - Aug 2023
Managed & ensure the efficient and effective implementation of enterprise business systems, regulatory compliance, tactical changes and strategic programs on the customer platform. Successful execution of various projects like Single Bill project, Security (MFA) project, Water product & service offer project, Integration projects with vendors such as Australian Post, Bing Mail house, BlueOak, Welcome and Zendesk.
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Change And Release Manager
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Aug 2007 - May 2021
Managed & support of enterprise business systems, applications with matrix teams of on & off-shore resources. Experience in enterprise release management and coordinate Program Management of profitable initiative programs including New Product Development (English Primer League) , Annual marketing campaign (iPhone, Samsung product launch) & NBN programs.Lead both release project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
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ACT Technical Service Manager / Service Centre Manager
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Nov 2002 - Aug 2007
Manage Australian Capital Territory (ACT) Service Operation include authorised service provider network, and continually improving the quality and productivity of service delivered to our ACT customers. Responsible for Profit & Loss, tendering process, inventory management, hit rate for service level agreements, service centre efficiency and daily operation of internal service centre.
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Education
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1999 - 2002University of Wollongong
Bachelor of Internet Science and Technology, Internet Commerce -
1997 - 1999The Northern Sydney Institute - TAFE NSW
Diploma of Information Technology, PC & Network Support
Suggested Services
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