Experience

• 

  Prudential Life Assurance Zambia

  • Zambia
  • Insurance
  • 700 & Above Employee

  • Head of Retail Operations

    • Dec 2023 - Present

    Responsible for the strategic focus of delivering client value, operational efficiency, profitability, growth and sustainability of retail life business portfolio.Supports the executive in driving client experience which sits at the core of Prudential group’s new business purpose and enhancement of the company's technological journey.

  • Senior Manager - Premium Administration, Policy Servicing & Paypoint Relations

    • Nov 2019 - Nov 2023

    Senior Manager for Individual Life Operations responsible for Premium Administration, Policy Services, Liaison and Paypoint relationship management and supporting SMT in leading the Underwriting and Claims units as well as management reporting;

  • Senior Manager - Broker Distribution & Paypoint Relations at Prudential Life Assurance Zambia

    • Aug 2019 - Nov 2019

    Sales: Pioneered concept of alternative distribution which saw birth of Broker distribution and Corporate agencies for retail business, a new distribution channel driving growth ambition.Bancassurance: Key project member and training resource for bank and insurance distribution personnel.

  • Manager - Agency Training & Sales Recruitment

    • Jul 2016 - Jul 2019

    Responsible for Sales Training & Recruitment of Individual Life Assurance Business.Excelled from leading to success the life sales unit of Professional Life to supporting SMT drive the Prudential agency's strategy to consistent growth. Successfully aided the implementation of the Prudential distribution model and driving business from market entry to comfortable market leadership.

• 

  Concepts Business Promotions

  • Lusaka, Zambia

  • Consultant/Partner

    • 2015 - Present
    • Lusaka, Zambia

    Concepts ® Helps people and businesses to do things right and grow. It provides workable models for enterprises through customized strategy development, training and culture modeling.

• 

  Splendor_J's Professional Services Limited

  • lusaka

  • Non Executive Director

    • 2008 - Present
    • lusaka

    Splendor_J's Professional Services is a general consulting company dealing in supplies, training and general business consultancy relating to social benefits for both individuals and groups.

• 

  Professional Life Assurance Limited

  • Manager - Training & Sales Recruitment

    • Sep 2012 - Jul 2016

    Life Sales TrainingSales RecruitmentBusiness DevelopmentCustomer Care Training

  • Assistant Manager - Pensions

    • Apr 2010 - Sep 2012

    Pension Administration & Fund Management

  • Account Executive - Pensions

    • Oct 2006 - Apr 2010

    Pension Administration and Fund Management

• 

  Zambia College of Pensions & Insurance Trust (Formaly ZIBCT)

  • ZIBCT-Main Compass, Nangwenya road, Lusaka

  • Training Consultant - Insurance

    • Apr 2013 - Apr 2016
    • ZIBCT-Main Compass, Nangwenya road, Lusaka

    Training Consultancy (Insurance and Business)- Classroom Lecturing- Insurance Sales Agents Training- Insurance & Risk Management Workshops

• 

  Professional Insurance Corporation Zambia PLC

  • Zambia
  • Insurance
  • 100 - 200 Employee

  • Account Executive - Life & Pensions

    • 2003 - Oct 2006

    Life Assurance Underwriting, Claims, Pensions Administration, Investments & Client Relations

  • Underwriting Clerk

    • 2001 - 2003

    General Insurance Underwriting, Claims and Customer Experience