Experience

• 

  Spring Sheep Milk Co. New Zealand

  • Shanghai, China

  • Sales Manager

    • Nov 2023 - Present
    • Shanghai, China

• 

  Hong Kong High Light Sun Technology Co., Ltd

  • Shanghai, China

  • Director of Business Development

    • Nov 2020 - Oct 2023
    • Shanghai, China

• 

  广州若羽臣科技股份有限公司

  • Guangzhou, Guangdong, China

  • Senior Business Development Manager

    • Aug 2019 - Oct 2020
    • Guangzhou, Guangdong, China

• 

  JSTI Group

  • Nanjing, Jiangsu, China

  • Marketing Specialist

    • Jul 2018 - Aug 2019
    • Nanjing, Jiangsu, China

• 

  澳新银行

  • Australia
  • Banking
  • 700 & Above Employee

  • Assistant Manager Business Banking

    • Apr 2017 - Dec 2017

    • Work with Business Banking Managers to build productive client relationships and enhance customer satisfaction• Provide solutions for customers in response to identified needs• Collaboratively develop an effective working relationship with Business Banking Managers and a wider side team to achieve customer and financial goals• Ensure Bank’s compliance and audit requirements are met by following operational proceduresAchievements：• Achieved Overall 250% target in FY 2017, 5 out of 5 bucket achieved, 500% in saving, 300% in insurance• Quarter 3 &4 Sales and Service Star • Top 5% AM national wide

  • Personal Banker

    • Apr 2016 - Apr 2017

    • Effective communication and sales activities across lending productions, insurances and ANZ investments• Manage customer complaints and customer inquiries• Provide a welcoming, friendly and informative style of customer service (Voice of Customer individual 100% up-to-date)• Proactively discuss finance options with clients to meet targets• Promote market share from Package Visits to meet quality clients and build up business networkAchievements:• Achieved Overall 240% target in FY 2016, 4 out of 5 buckets achieved, 700% in saving, 200% in insurance• Quarter 3 Sales and Service Star, End of Year Sales and Service Star• Mark Campbell Top Sales Award• Top Sales PB Award & Top performing PB/Top home loan referral PB at 205 Queen St• Top 5% PB national wide

  • Service Consultant

    • Oct 2015 - Apr 2016

    • Identify and resolve customers’ requests at first point of contact - only referring to specialist departments if necessary • Manage customer complaints and if necessary escalating to a team leader in a courteous manner• Provide a welcoming, friendly and informative style of customer service• Proactively discuss banking options with clients to meet targets Achievements:• Achieved Overall 1000% target in FY 2016• Quarter 2 Sales and Service Star• Top 5% SC national wide• Top performing SC, Top referral SC at 205 Queen St

• 

  New Zealand Institute of Studies (NZIoS)

  • Auckland Central

  • Marketing Specialist/Assistant Manager

    • Sep 2013 - Jul 2015
    • Auckland Central