Experience

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  AppleOne

  • Clerk

    • May 2012 - Present

    Records Clerk, AppleOne Agency Temporary AssignmentsLos Padrinos Juvenile Hall / L.A. County Probation Dept.May 2012 - PresentPerform a variety of clerk duties. Receive adult records from probation officers to be investigated. Submit records to various areas for further processing. Handle incoming calls and document information from staff requesting records. Utilize computer to navigate and enter proper calendar codes for tracking location of case files.

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  Water and Power Community Credit Union

  • Los Angeles, CA

  • Credit Resolution Representative

    • Jun 2007 - May 2010
    • Los Angeles, CA

    Developed strategy to negotiate payment arrangement programsMaintained contact with customer to ensure high collection ratioUtilized internet & people search softwareAnalyzed accounts and provided services that resolved members financial needs

• 

  Traid Financial Corporation

  • HUNTINGTON BEACH, CA

  • Loan Service/Customer Service Representative

    • Aug 2001 - Dec 2005
    • HUNTINGTON BEACH, CA

    Cured delinquency accounts by exceeding inbound and outbound phone callsAnalyzed financial accounts and negotiated payment arrangements

• 

  Nissan Motor Acceptance Corporation

  • Torrance, CA

  • Associate Customer Account Representative

    • Mar 1997 - Oct 2000
    • Torrance, CA

    Provided exemplary customer serviceVerified the accuracy and completeness of approved contract packagesInput the approved contracts into the funding system to complete the funding processBalanced contracts and journals dailyDecreased delinquency portfolio by maintaining required number of callsManaged over 200 customer calls per dayNegotiated payment arrangementsUtilized various system screens and documented accountsReceived Collection Training: Techniques, Systems, and On-the-Job Coaching Certificate of Completion