Experience

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  Chip Mong Bank

  • Phnom Penh, Cambodia

  • Business Implementation Manager

    • Jan 2023 - Present
    • Phnom Penh, Cambodia

    • Build CRM system (Customer Relation Management) for branch to follow up on the pipelines.• Plan, lead, organize and control multiple project initiatives by the approved scope and schedule.• Build and define roles and responsibilities for the implementation team to ensure the project meet implementation goal.• Develop scopes/process plans and schedule to ensure that implementations are completed on time, within budget, and meet client expectations.• Support branches to resolves client issues during or after implementations.• Collaborate directly with other departments to ensure the project/products meet implementation goals. • Oversee the Home loan overdue case• Support branches to resolve home loan overdue case to developers.• Produce weekly market intelligence for Deposit Task Force

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  Foreign Trade Bank of Cambodia

  • Cambodia
  • Banking
  • 200 - 300 Employee

  • Project Supervior

    • Oct 2015 - Dec 2023

    •​Credit analyst and ESRM risk assessment on loan proposal submitted from credit department and product a report to Head of Credit Risk Manager.• Analyze and offer recommendation to the credit department on ES risk client.• Evaluate compliance of clients during due diligence with applicable local legislation and bank’s ES requirements.• Developed and implemented ESMS policy &procedures.• Developed supplier code of conduct policy to ensure that the bank’s supplier follows by local laws and regulations.• Provided training to all departments on ES internal footprint and training on ES external risk to credit department.•​Developed tools and mechanisms for enhance internal and externalESRM performance within the bank.

  • Call Center Supervisor

    • Jul 2014 - Oct 2015

    Successfully reorganized call escalation protocol.•​Distributed mail and interoffice memoranda.•​Recorded statistic of user rates and the performance levels of the center and prepared reports for senior manager•​Handled complaint from customers and liaise with other department managers, supervisors, and third parties to gather information and resolve the issues.•​Monitored random calls to improve quality and minimize errors and track operative performance to meet performance targets, efficiency, sales and quality.•​Monitored and prepared schedule for call center team.•​Assisted senior manager on new product development and commercial video clips.•​Made quarterly induction training to new employees.

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  Foreign Trade Bank of Cambodia

  • Cambodia
  • Banking
  • 200 - 300 Employee

  • Senior Sales Representative

    • 2012 - 2014

    • Worked with a team of 4 to help to manage the branch in the absence of branch manager.•​Delivered products &services presentation to customers.•​Opened new accounts/ATM/VISA card/Internet banking for clients.•​Visited clients door to door to make sales solicitation.•​Seek referrals and cross-selling opportunities from existing customers to other business units of the bank.•​Analyzed customers' financial status, credit, and property evaluations to determine feasibility of getting loans.•​Produced loan assessment/application with financial analysis and recommendation.•​Reviewed loan agreements to ensure that they are completed and accurate according to policy.•​Worked with customers to identify their financial goals and to find ways of reaching those goals•​Negotiated payment arrangements with customers who have delinquent loans•​Handled customer complaints and take appropriate action to resolve them in a professional way.

  • Customer Service Officer

    • 2008 - 2012

    •​Delivered products &services presentation to customers.•​Opened new accounts/ATM/VISA card/Internet banking for clients.•​Visited clients door to door to make sales solicitation.•​Handled customer complaints and take appropriate action to resolve them in a professional way.•​Consulted and advised customers to offer the perfect match to their financial goals.• Prepared daily/monthly report/yearly report to branch manager

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  Ly Chhuong Construction Import & Export Co., Ltd

  • Phnom Penh, Cambodia

  • Assistant to Finance Manager

    • 2007 - 2008
    • Phnom Penh, Cambodia

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  Home of English International School

  • Phnom Penh, Cambodia

  • Office Staff

    • 2006 - 2007
    • Phnom Penh, Cambodia