Experience

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  Meriton Group

  • Meriton Tower, Level 11/528 Kent St, Sydney 2000

  • Property Manager

    • Oct 2020 - Present
    • Meriton Tower, Level 11/528 Kent St, Sydney 2000

    Property Manager

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  VEA

  • Sydney, New South Wales, Australia

  • Leasing & Property Manager

    • Jun 2015 - Oct 2020
    • Sydney, New South Wales, Australia

    Property Management: • Rent roll of 200 – assisted Property and Senior Manager with half of the portfolio• Professional communication with landlords, tenants, strata, creditors and trades people• Managing queries, concerns and conflict resolution• Weekly Report updates and data entering • Arrear Reports and chasing overdue rent• Work orders – organised repairs/ maintenance and following up creditor invoices• Inspections – Routine, Ingoing, Outgoing and OFI’s• Bond lodgments, release of bond refund and insurance claims • Terminations and tribunal hearings attendance • Negotiating – rent reviews, rent increases, lease terms and renewals• Signing of agreements – residential tenancy, lease renewals and managing agency agreements• Implementing and maintaining office systems • Management and supervision of supporting staff • Creating a harmonious working environment within a stressful and busy officeLeasing:• Across all aspects in the management of the end-to-end leasing process• Updating, creating new material for existing/ new listings prior to advertising• Head of promoting, advertising and marketing on Agent Box, social media i.e. Instagram, Facebook and LinkedIn• Designing DL brochures and print media advertisements for leasing listings• Corresponding to all email/ call queries pertaining to listing• Leasing of high end residential properties within the Sydney CBD, Northern CBD, Eastern and Lower North Shore • Schedule and conduct private appointments, open inspection for the week and Saturday opens• Understanding client needs, expectations and matching them to suitable properties• Cold calling past visitors to inspect, apply and secure a suitable tenant for the vacant properties• Screening and conducting background checks of applications prior to approval• Correspond between tenant and owner to negotiate on terms and approval of application• Established and maintained positive relationships with owners, clients and prospective tenants

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  Vanguarde Estate Agents

  • Sydney, New South Wales, Australia

  • New Business, Accounting, Sales and Front Office Assistant

    • Jun 2015 - Apr 2019
    • Sydney, New South Wales, Australia

    New Business:• Monitoring market online and chasing for new business on vacant properties managed by other agencies• Follow up new leads with prospective Landlord for new business• Execute comparative market analyses and leasing appraisals • Creating new content for listings including coordination of photo shoots, management prior to advertising • Ensure new business conversion is successful from a vacant property to leased/ new management Accounting:• Rental downloads and statements, including receipting of rent payments • Entering of all owner, tenant and creditor invoices including receivables, payables and bank reconciliations• Professional communication with landlords, tenants, strata and trades people on a daily basis • Accounting responsibilities shared with an offsite Accountant and financial reporting EOM to the Principal/Owner • Maintaining Accounting/ administrative systems within the business• Collecting and distributing of daily mail, including ordering and maintenance of office suppliesSales and Front Office Assistant June 2015 – Dec 2015Responsibilities and Duties:• Provided Secretarial support to the Sales and Property Management Team• Ensured prompt response to sales enquiries to facilitate conversion of leads to appointments• Facilitated with the OFI of luxury sales properties in Sydney CBD • Executed comparative market analyses and appraisals • Liaised with creative design team – create campaigns, coordinate photo shoots and evening launches• Maintained a good relationships with all clients, owners and tenants

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  Stamford Residences & Reynell Terraces

  • Gloucester St, The Rocks

  • Head Concierge

    • Jan 2012 - Jun 2015
    • Gloucester St, The Rocks

    Head Concierge - Excel Building Management which provides service to Sydney's High-end Residential and Commercial Strata Title Markets. Concierge staff onsite are the first point of contact for the residents, guest & contact enquiries. They are “the face of the building” setting a tone & play a pivotal role working in close liaison with the Building Manager in ensuring the smooth running of The Residence Hyde Park & The Stamford Residences. Responsibilities and Duties:• Corresponding to all email/ call queries and record contact details into database• Maintaining a daily log of stored parcels, deliveries, laundry collections/ drop offs• Professional communication with landlords, tenants, guests, strata, creditors and trades people• Assist Building Manager with administrative duties• Issuing/ collecting keys for both apartments and common property• Monitor security systems, control, regulate and program security devices issued to tenants/ agents/ contractors • Schedule Bookings and supervise removals and deliveries of move ins/outs • Install protective coverings in common property lifts, maintain cleanliness of lifts and lobby areas• Security patrols, both internal and external of the common property, car park and entry points• Arrange and coordinate apartments access for defect rectification and annual fire inspection• Supervision of Contractors for common area services, maintenance and lot escorts• Monitor Residents and Guests behavior during events and manage noise complaints• Incident Report – reporting maintenance/ incident matters to the Building Manager

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  Black by Ezard

  • Level G, Harbourside, The Star City Casino/80 Pyrmont St, Pyrmont NSW 2009

  • Runner/ Waitress

    • Jun 2012 - Jan 2013
    • Level G, Harbourside, The Star City Casino/80 Pyrmont St, Pyrmont NSW 2009

    • Provide exceptional dining experience for customers• Working behind Bar• Detailed knowledge of food and drinks• Catering for any additional client requests or concerns • Proven record of handling stress in a fast-paced work environment• Enforcing appropriate licensing regulations• Handling cash/transactions • Stock requisition and refilling supplies• Adhering to OH&S and food hygiene regulations

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  Live Clothing

  • 297 Diagonal Rd, Oaklands Park SA 5046; 148A Rundle Mall. Adelaide SA 5000

  • Sales Assistant

    • Aug 2009 - Jul 2011
    • 297 Diagonal Rd, Oaklands Park SA 5046; 148A Rundle Mall. Adelaide SA 5000

    Live (originally based in Perth), is about the music as well as the latest fashion trend providing an innovative yet energetic atmosphere for men/ women to shop and seek fashion guidance. Our motivated team members are trained to provide a wonderful shopping experience which involve building the clientele’s trust and provide one on one customer service. Role: Creating a “VIBE” within the store as well as meet customer needs Duties included:• Maintaining a high level of personal presentation as Style Advisor• Delivering a high level of attentive personal service to all customers • Handling customer concerns and special requests efficiently and professionally • Acquiring a strong product knowledge of the goods • Merchandising in-store visual displays and windows • Handling Cash and EFTPOS transactions. • Adhering and monitoring the daily use of company policies and procedures • Coping with pressure and adapting to change• Stock maintenance and stock takes. Refilling stock levels• Working within a team to achieve sales and other store objectives

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  Sosta Argentinean Restaurant

  • 291 Rundle St, Adelaide SA 5000

  • Waitress/ Bar tender

    • Jul 2008 - Oct 2009
    • 291 Rundle St, Adelaide SA 5000

    Role: Provide clientele with an unforgettable fine dining experience through customer service excellence.Duties include:• Taking responsibility for the bar & dealing with customers • Multi-tasking and prioritising during busy periods in amongst a team environment• Ability to look after a section without supervision• Preparing drinks, taking orders and serving meals• Catering for any additional client requests or concerns • Handling cash/transactions • Stock requisition and refilling supplies• General maintenance and cleaning. Adhering to strict hygiene standards • Enforcing appropriate licensing regulations• Working efficiently in high pressure situations

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  Roger David

  • Shop 1058 297 Diagonal Road Oaklands Park SA 5046; 75 Rundle Mall Adelaide SA 50

  • Assistant Manager

    • Jan 2006 - Apr 2009
    • Shop 1058 297 Diagonal Road Oaklands Park SA 5046; 75 Rundle Mall Adelaide SA 50

    • Style Advisor• Tacking sales budgets and targets• Handling Cash and EFTPOS transactions• Supporting the Store Manager in leading, motivating, training and reviewing new employees • Delegation of tasks to other team members• Building a strong customer relationship as well as a clientele base• Increasing sales productivity by meeting clientele needs and delivering excellent customer service • Implementing incentives and monitoring competitions to maximise sales • Handling complaint resolutions efficiently and professionally • Merchandising in-store visual displays and windows with aesthetics and company directives in mind• Hosting social events• Promoting products as well as creating a brand awareness through networking and consulting at a variety of events• Actioning Sales directives• After sale follow ups• Organizing special orders for clients based locally and interstate • Stock maintenance and stock takes. Refilling stock levels• Ability to work alone as well as within a team to achieve sales, store targets and objectives • Assisting in back-office operations. Administrative duties included: filing, computer processing, data entry, answering the phone and managing VIP cards for customers

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  Orientai

  • 406 Brighton Rd, Hove SA 5048

  • Waitress

    • May 2007 - Feb 2008
    • 406 Brighton Rd, Hove SA 5048

    • Providing friendly customer service to dining customers • Taking food orders, serving meals, coffees & cakes etc.• Catering for any additional client requests or concerns • The ability to work well quick & efficiently under pressure• Using EFTPOS & handling cash• General maintenance & cleaning• Working within a team

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  Zoots Suites

  • Adelaide, Australia

  • Sales Promoter

    • Jul 2005 - Sep 2006
    • Adelaide, Australia

    Role: Create brand awareness through networking and consulting at a variety of locations and functionsDuties included:• Customer relationship building• Learning about new products to be promoted at short notice• Team management• Promoting products in a variety of events, thus dealing with a variety of personalities• Selling product benefits• Hosting social events

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  Scoozi

  • 272 Rundle St, Adelaide SA 5000

  • Waitress

    • Mar 2005 - Jan 2006
    • 272 Rundle St, Adelaide SA 5000

    Role: Provide exceptional customer service in a fast paced café environment. Duties included:• Providing friendly customer service to dining customers • Taking food orders, serving meals, coffees & cakes etc.• Catering for any additional client requests or concerns • The ability to work well quick & efficiently under pressure• Using EFTPOS & handling cash• General maintenance & cleaning• Working within a team

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  IKEA Group

  • 397 Sir Donald Bradman Dr, Adelaide Airport SA 5950

  • Sales Assistant

    • Jan 2005 - Dec 2005
    • 397 Sir Donald Bradman Dr, Adelaide Airport SA 5950

    Role: Increase retail sales by meeting customer needs in exceptional service and furniture selection.• Delivering a high level of attentive personal service to all customers • Handling customer concerns and special requests efficiently and professionally • Acquiring a strong product knowledge of the goods • Merchandising in-store visual displays and windows • Handling EFTPOS transactions. • Adhering and monitoring the daily use of company policies and procedures • Coping with pressure and adapting to change• Working within a team to achieve sales and other store objectives

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  ShooBiz/ Mollini

  • Westfield Marion, Oaklands Park, SA

  • Sales Assistant

    • Jan 2003 - Jan 2005
    • Westfield Marion, Oaklands Park, SA

    • Maintaining a high level of personal presentation as Style Advisor• Delivering a high level of attentive personal service to all customers • Handling customer concerns and special requests efficiently and professionally • Acquiring a strong product knowledge of the goods • Merchandising in-store visual displays and windows • Handling Cash and EFTPOS transactions. • Adhering and monitoring the daily use of company policies and procedures • Coping with pressure and adapting to change• Stock maintenance and stock takes. Refilling stock levels• Working within a team to achieve sales and other store objectives

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  Veena Indian Restaurant

  • 520 Brighton Rd, Brighton SA 5048

  • Waitress

    • Sep 2003 - Aug 2004
    • 520 Brighton Rd, Brighton SA 5048

    • Providing friendly customer service to dining customers • Taking food orders, serving meals, coffees & cakes etc.• Catering for any additional client requests or concerns • The ability to work well quick & efficiently under pressure• Using EFTPOS & handling cash• General maintenance & cleaning• Working within a team

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  Mamma Carmela Cafe Pizzeria

  • 4 Jetty Rd, Glenelg SA 5045

  • Waitress

    • Dec 2002 - Sep 2003
    • 4 Jetty Rd, Glenelg SA 5045

    • Providing friendly customer service to dining customers • Taking food orders, serving meals, coffees & cakes etc.• Catering for any additional client requests or concerns • The ability to work well quick & efficiently under pressure• General maintenance & cleaning• Working within a team

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  Whistles Boutique

  • 25 Regent Arcade Rundle Mall, Adelaide SA 5000

  • Sales Assistant/ Office Assistant

    • Jun 2000 - Dec 2002
    • 25 Regent Arcade Rundle Mall, Adelaide SA 5000

    • Maintaining a high level of personal presentation as a Sales Assistant• Delivering a high level of attentive personal service to all customers • Handling customer concerns and special requests efficiently and professionally • Acquiring a strong product knowledge of the goods • Merchandising in-store visual displays and windows • Handling Cash and EFTPOS transactions. • Adhering and monitoring the daily use of company policies and procedures • Coping with pressure and adapting to change• Stock maintenance and stock takes. Refilling stock levels• Working within a team to achieve sales and other store objectives• Assisting in back-office operations. Administrative duties included: filing, computer processing, data entry, answering the phone and managing VIP cards for customers