Experience

• 

  Kaiser Permanente

  • Member Services
• 

  Kaiser Permanente

  • Fulton, Maryland

  • Member Services

    • Dec 2013 - Present
    • Fulton, Maryland
• 

  UnitedHealthcare

  • Braddock Hills, Pennsylvania

  • Customer Care Professional

    • May 2012 - Dec 2013
    • Braddock Hills, Pennsylvania

    Customer Support ProfessionalUHC Community Plan (Medicare Team) 11/12 – Present: Same responsibilities, different line of business.   Customer Support Professional – UHC Community Plan (Medicaid Team) 5/12 – 11/11: Medical Insurance Provider. Primary responsibilities are to help our members under...

• 

  Verizon Wireless

  • Customer Care Representative

    • Sep 2006 - May 2012

    Verizon Wireless – Retail Location  Sr. Retail Customer Support Representative / Homestead, PA 3/11 – Present:   Sr. Retail Customer Support Representative / West Mifflin, PA 1/10 – 3/11: Wireless Communications Provider.  Primary responsibilities include greeting our customers, assessing their n...

• 

  Global Payments

  • Payment Solutions Account Manager

    • Dec 2003 - Sep 2006

    Payment Solutions Account Manager / DISCOVER Team Liaison  02/05 – 09/06: Merchant Payment Processors.  Counseled current merchants on better ways to develop and grow their businesses as new processing technology arose, tracked their processing habits to measure cost efficiency for their business...

• 

  Nationwide Credit Card & Check Services

  • Sales Manager

    • Jul 2003 - Dec 2003

    Sales Manager (Outbound) 07/03 – 12/03: Merchant Payment Processors.  Supervised a staff of thirteen Business Development Consultants who set-up merchant processing accounts for new businesses, managed and retained current customers, while selling, leasing, and renting credit card and check proce...

• 

  The Employment Guide

  • Recruitment Advertising Sales Executive

    • May 2002 - Jul 2003

    Recruitment Advertising Sales Executive 05/02 – 07/03: Recruitment Advertising Publishing Company. Maintained an existing book of approximately 150 clients and regularly built upon that client base by calling on prospective clients from various competitive media sources; took incoming calls from ...