Experience

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  SPK Associates Corp.

  • Client Services Representative

    • Apr 2022 - Present

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  Kelly Spicers Packaging

  • Customer Service Lead

    • May 2021 - Apr 2022

    Acquired California Supply North, Inc., selected to serve as customer service lead based on demonstrated work performance and dedication, ensure the efficient day-to-day running of the customer service department.Process incoming customer orders via email, fax, phone and verbal from Account Managers and/or Customers.Process request for quotes to Purchasing for customers on new and repeat items. Prepare quotes for customers and send as directed by Account Managers via email.Build sustainable relationship with customers through open communication and service. Resolve product or service issues by clarifying customers complaint, determining the cause of the issue, and help solve the issue.Open and maintain customer accounts – account information to open account – accurate information to appropriate department to maintain computer accuracy.Assist/back-up other customer service representatives as needed.Provide guidance and training on processes and procedures.

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  CALIFORNIA SUPPLY NORTH, INC.

  • United States
  • 1 - 100 Employee

  • Executive Assistant To The President

    • Sep 2018 - Apr 2021

    Organize and schedule meetings and/or appointments as requested. Organized all company-wide functions.Maintain employee directory and emergency contact list.Type letters, reports, and inter-office memoranda at President’s direction.Review and process correspondence received by President and distribute to appropriate internal team, as needed.Develop and maintain electronic and physical filing system for President’s use, including updating, on an as-needed basis, physical binders for each of the President’s customers.Recruitment - Posting job ads, coordinating with Hiring Manager of verbiage to run in the ad. Reviewing and forwarding appropriate candidates to the hiring manager, sending declination letters to notify the unqualified candidates, and coordinating the interview process.Analyze and process Company’s internal bills for President’s approval.

  • Sales Assistant/Customer Service Representative

    • Nov 2014 - Sep 2018

    Sales Administrative Assistant duties include:Provide administrative support for Vice Presidents as needed.Prepare confidential and time sensitive reports to Account Managers and Management.Develop and maintain filing system for customer and sales files.Prepare customer reports as requested.Customer Service Representative duties include:Process incoming customer orders via email, fax, phone and verbal from Account Managers and/or Customers.Process request for quotes to Purchasing for customers on new and repeat items. Prepare quotes for customers and send as directed by Account Managers via email.Build sustainable relationship with customers through open communication and service. Resolve product or service issues by clarifying customers complaint, determining the cause of the issue, and help solve the issue.Open and maintain customer accounts – receive accurate account information to open account and direct to the correct department.Assist/back-up other customer service representatives as needed.

• 

  Unemployed looking for opportunity

  • Administrative Assistant

    • Dec 2012 - Nov 2014

• 

  Critical Solutions, Inc.

  • Construction Administrative Coordinator

    • Aug 2008 - Dec 2012

    Assist project and construction managers with on- site document control, assisted with the preparation of monthly status and other project reports. Records/issues weekly jobsite meeting minutes, creates/maintains construction logs and maintains file system; coordinates construction documentation, including RFIs, Submittals, ASIs, Field Directives and Change OrdersServes as the administrator for EADOC, the web-based construction management software, troubleshoots issues, contacts EADOC for configuration requests and trains new personnel to use software.Records the daily progress of construction.Daily interaction with project owners/clients, design professionals and contractor, as needed.Receive and process clearance paperwork for contractors performing work at the Fremont Police Campus.Coordinates outside agency work to allow contract work to proceed without delay.As Relocation Coordinator, vacating work locations prior to construction and relocating back after construction is completed.Tracks other consultants billing (security guards, special inspectors). Schedules security guards.Receives and reviews quotes for under $30k contracts, manages the contracts until work is completed.

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  US General Services Administration

  • Contract Administrative Assistant

    • 2005 - 2008

    Facilitate the performance of executive managers and employees by expertly anticipating and attending to office and management tasks.Train new administrative personnel.Facilitated the duties of the front desk for the property manager's office, by answering and directing phone calls and visitors to the appropriate agencies in the federal building.Along with the front desk duties, I receive and process clearance paperwork for contractors performing work in the building.Order supplies using the bidding system that is required through the federal government.Handle the distribution of mail internally and externally, and handling UPS, Fed Ex.Receive and process requests for entrance into the federal building.

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  Fremont Bank

  • Receptionist/Follow-up File Clerk

    • 2002 - 2004

    As Executive Receptionist my duties included:Answering phones, ordering supplies, filing, crediting customers, and making travel arrangements. Handling the distribution of mail internally and externally, and handling UPS, Fed Ex, Golden State Overnight. As follow-up file specialist to ensure that all legal documents for loan files were received, which includes:Contacting counties to see if Deed of Trust, Grant Deed, or Subordination Agreements were recorded with the county.Preparing the appropriate documents to release the property of the bank’s lien after the loan is paid off.Trained new employees to the department.

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  Arcadian Management Services

  • Administrative Assistant/Executive Assistant & Project Coordinator

    • 2001 - 2002

    Provide confidential administrative support to the president, vice presidents, and board of directors.Facilitate the performance of executive managers and employees by expertly anticipating and attending to office and management tasks.Train new administrative personnel.Schedule meetings for the president and 4 vice presidents.Reorganize the department’s filing system to facilitate document retrieval and minimize time searching for files.Promoted to Executive Assistant position from Administrative Assistant based on excellent work performance.Have learned QuickBooks Pro 2001, which helps out with the Accounts Payable; also have learned company’s HR system to help out with questions concerning health benefits, 401K, and payroll.

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  Silicon Microstructures, Inc.

  • Receptionist

    • 2000 - 2000

    Answering phones, ordering supplies, filing, crediting customers, and making travel arrangements. Handling the distribution of mail internally and externally, and handling UPS, Fed Ex, Golden State Overnight. Also handle some parts of Document Control and process sales order requests.