Experience

• 

  BrokerLink

  • Canada
  • Insurance
  • 700 & Above Employee

  • Commercial Account Manager

    • May 2022 - Present

  • Commercial Account Administrator

    • Feb 2022 - Apr 2022

• 

  Cordeiro Roofing Ltd.

  • Coordinator

    • Jan 2021 - Dec 2021

  • Administrative Officer

    • Feb 2020 - Jan 2021

• 

  Crawford & Company

  • Waterloo, Ontario, Canada

  • Claims Adjuster

    • Nov 2018 - Jan 2020
    • Waterloo, Ontario, Canada

• 

  University of Waterloo

  • Waterloo, Ontario

  • Graduate Teaching Assistant

    • Jan 2017 - Apr 2017
    • Waterloo, Ontario

    Responsible for setting goals, planning, and conducting tutorial classes with the objective to reinforce the learning process by encouraging students’ participation in the activities, marking the assignments, and giving them feedback in a positive manner.

• 

  Petrobras

  • Brazil
  • Oil and Gas
  • 700 & Above Employee

  • Management, Logistics and Support Sector Manager

    • Dec 2015 - Jul 2016

    -Responsible for Financial, Infrastructure, Information System Technology and Human Resources management to support the operational activities of the Engineering for Submarine Undertakings - Marine Construction and Vessels Chartering Department;-Control of operational and over head costs of the Department regarding the Capital Expenditure (CapEx) of the investment projects. Presentation of the results for both General and Executive Managers;-Elaboration, control and adjustment of the Annual Business Plan (PAN) of the Department;Human Resources Management of the Department. Adjustment in all company's systems to reflect employees appointments, cession, promotions, and transfers;-Responsible for controlling the actions derived from the results of the organizational environment survey of the Department;-Management of information technology services and assets, giving a destination to them, by conducting its sale or transfer to other Departments at the end of the projects;-Responsible for SAP payment orders approvals.

  • Procurement of Goods and Services Sector Manager

    • Apr 2015 - Dec 2015

    -Responsible for the purchasing of goods and services for the Engineering for Submarine Undertakings - Marine Construction and Vessels Chartering Department;-Negotiation and management of the Terms-of-Service Agreement with Transpetro subsidiary, for the inspection of the project, construction, commissioning and assembly, on behalf of Transpetro, of the PROMEF's (Fleet Modernization and Expansion National Program) vessels under construction in the shipyards in Brazil;-Management of Charter Party Contractual terms and their modifications for the Exploration and Production (Upstream) department, to support on site activities of the Newbuilding Marine Supervision Team;-Contract manager for both administrative services undertaking in the main office and technical services undertaking in the shipyards;-Responsible for SAP payment orders approvals.

  • Business Administrator - Downstream Sector

    • Apr 2008 - Apr 2015

    -Preparation of documents and conduction of national and international purchasing process (bidding, direct contracting, amendment, acquaintance, out-of-court dispute, assignment of claims, etc), from the authorization step, followed by the process establishment, until the signature of the contract, in all competence authority limits levels, both in person and through the virtual electronic commerce portal (Petronect);-Preparation of documents and conduction of national and international service purchasing steps through unenforceability and waiver of the bidding process;-Registration and consultation of contractual instruments in SAP R / 3;-Preparation of contractual instruments (contracts, amendments, membership contracts, acquittance, sponsorship), commissions reports, Internal Memorandum (DIP), and support in defining the companies’ selection criteria, to both domestic and international hiring process;-Conduction of negotiations meetings;-Preparation of propositions through DIP to Executive Managers and Directors;-Interface with the legal department through requests for opinions and advisory services;-Interface with the Finance area in the international contracting processes involving technology transfer and registration with the Instituto Nacional da Propriedade Industrial (National Industrial Property Institute) - INPI;-Interface with the Tax Department through the use of the Financial Information System - SIOF about the definition of the applicable taxes in the hiring process;-Participation in organizational workgroups of the Tax department, referring to the fiscal aspects of the operation and maintenance contracts for pipelines and inland terminals signed with Transpetro subsidiary, and Materials department, referring to organizational adjustments resulting from the enactment of the “Lei de Acesso à Informação” (Law on access to public information);-Evaluator of the annual Internal Assessment Cycle of the Downstream Management Model.

• 

  FGV-EAESP

  • Brazil
  • Higher Education
  • 700 & Above Employee

  • Undergraduate Professor

    • Aug 2007 - Apr 2008

    Marketing Administration Professor - Course: Business Administration

  • MBA Professor

    • Feb 2007 - Apr 2008

    Professor - Course: MBA Executivo Júnior

• 

  IPEC – INSTITUTO PAULISTA DE EDUCAÇÃO CONTINUADA

  • São Paulo Area, Brazil

  • MBA Professor

    • Feb 2007 - Apr 2008
    • São Paulo Area, Brazil

    Strategic Marketing Professor - Course: Strategic MBA

• 

  SENAC

  • São Paulo Area, Brazil

  • Professor

    • May 2007 - Nov 2007
    • São Paulo Area, Brazil

    Marketing Research Professor - Course: Specialization in Events: Strategies and Negotiation

• 

  SUZANO PAPEL E CELULOSE

  • Brazil
  • Paper and Forest Product Manufacturing
  • 700 & Above Employee

  • Trade Marketing

    • Nov 2006 - Feb 2007

    -Leading 3 professionals, I implemented the Trade Marketing area, its process, procedures, politics, structure, controls, communications and ROI methodologies;-Responsible for planning, coordination and execution of the operational marketing activities – merchandising, promotion, publishing, communication – directed to the B2B and B2C markets segments;-Coordination of the marketing agencies activities;-Responsible for events planning and execution, as well as contact keeping with customers, distribution canals, media and target market entities (ABRE - Brazilian Packing Association, ANATEC, ABEMD, amongst others);-Management of the US$ 7.5 million annual marketing budget

  • Product Manager

    • Feb 2006 - Nov 2006

    -Responsible for both the management of coated paper and paperboard products line, and the control of products lifecycle-Responsible for searching and developing new markets and products, and for developing, together with the agencies, communication and merchandising campaigns, as well as promotional material-Support to the sales and R&D areas, through the elaboration of business plans, budgets and demand planning-Responsible for events planning and execution, as well as contact keeping with customers, distribution canals, media and target market entities (ABRE - Brazilian Packing Association, ANATEC, amongst others)-Management of both the contribution margin profit of the products and the annual marketing budget of US$ 1.3 million-Member of ABRE�s Strategical and Environment themes committees

• 

  Ripasa

  • Marketing Product Analyst / Internal Auditor Leader for Integrated Management Systems

    • Apr 2000 - Jul 2005

    -Led the "Multiply Quality" project: Customer support services training for a population of 5,000 collaborators team in the 120 Ripax distributors within the domestic market, and 45 representatives of Consumer Division in the international market. -Responsible for the Customers Technical Assistance Department (recognized as one of the best in the printing and writing paper industry, according to the survey “The paper market: An approach about different brands”) in the domestic and international markets.-Responsible for conducting market researches - collection/analysis of market information to be used in the annual marketing planning.-Selection and launching of new products, implementation of advertising, promotion, price and distribution strategies.-Mapping of operational processes, definition and implementation of policies, procedures and control systems, for the standardization of activities in the commercial area, and adherence to ISO 9001:2000 management requirements.

• 

  CCE Brasil

  • Corporate Accounts Manager

    • Jan 2000 - Apr 2000

    -Responsible for B2B negotiations with major organizations and prospect customers, to commercialize sale/lease contracts for copiers/printers and multifunctional devices -Collaboration to increase the company’s market share within major accounts, through conquering key customers, such as O Estado de SP.

• 

  Danka Office Imaging

  • United States
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Marketing Consultant

    • Apr 1999 - Jan 2000

    -Responsible for B2B negotiations with major organizations, to commercialize sales/lease contracts of copiers/printers and multifunctional devices;-Coordinated a portfolio of 50 - major active accounts;-Responsible for functional demonstration and training customers to use the products;-Participation in the creation of folders /products catalogues for promotional campaigns

  • Customers Support Representative

    • Jan 1997 - Apr 1999

    -Responsible for B2B negotiations with major organizations, to commercialize sales/lease contracts of copiers/printers and multifunctional devices;-Coordinated a portfolio of 50 - major active accounts;-Responsible for functional demonstration and training customers to use the products;-Participation in the creation of folders /products catalogues for promotional campaigns

• 

  KODAK BRASILEIRA COMÉRCIO E INDÚSTRIA LTDA

  • United States
  • Manufacturing
  • 700 & Above Employee

  • Customers Support Representative

    • Jul 1995 - Jan 1997

    -Trained a team of Marketing Consultants, elaborated and administered training related to each model of equipment (analog and digital copiers, fax machines, printers and multifunctional devices), commercialized by the company as well as by the competitors-Implemented an advanced course for graphic customers, reducing the number of equipment maintenance calls-Promoted the formation of new representative teams for support to customers outside São Paulo state-Supported the participation of the company in trade fairs and international events (Comdex)-Responsible for the installation and maintenance of digital technology equipment outside São Paulo state

  • Marketing Assistant

    • Jul 1993 - Jul 1995

    -Elaborated customers’ satisfaction surveys-Promoted interface to meeting the needs of the Commercial area within the Financial and Human Resources areas-Responsible for controlling administrative activities of the branch in Rio de Janeiro

• 

  XEROX DO BRASIL LTDA

  • Trainee

    • Dec 1991 - Jul 1993

    -Coordinated receiving and delivery of customers’ orders to the respective departments-Acted in the Support to Customer department, optimizing and controlling, among others, response time to the customers’ requests by the Technical Support area

• 

  BANCO BRADESCO S.A.

  • Market Operator Assistant

    • Jul 1988 - Dec 1991

    -Responsible for receiving financial investments from personal individuals and corporate bodies, for controlling the yield of financial applications from special customers, support to customers and follow up of variations in economic indexes