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Veronica Laws profile image

Veronica Laws

Team Leader at Aegis Services Australia
Intro Book
Veronica Laws is a seasoned team leader with 22 years of experience in customer service, team management, and call centers, holding various roles in Melbourne, Australia.
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Location
Greater Melbourne Area, AU
Skills
  • Customer Service
  • Team Management
  • Management
  • Team Leadership
  • Call Centers
  • Show all
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Bio

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Veronica Laws is a seasoned executive with extensive experience in customer-facing roles, driving team performance, and delivering exceptional results. As a seasoned Team Leader and Operations Manager at Aegis Services Australia, she successfully managed teams of 20 inbound consultants and a Quality Analyst, ensuring seamless 24/7 operations and high customer satisfaction. With a strong foundation in customer service and training, Veronica has honed her skills in call centers, fault management, and emergency response. Her experience spans over 20 years, including stints at Aegis Services Australia, Victoria Police, and Jemena, where she demonstrated expertise in consultant/shift supervisor roles and traffic notice appeals. Veronica holds an Executive Assistant/Executive Secretary degree from Stott's Colleges Ltd, showcasing her academic prowess and commitment to professional development.

Experience

  • Aegis Services Australia
    • Australia
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Team Leader
      • Jun 2008 - Aug 2018

      Currently managing a team of 20 inbound consultants and a Quality Analyst for United Energy and Multinet Gas. My team works 24/7 and handles Faults & Emergency calls for electricity and gas.

    • Acting Operations Manager
      • Oct 2011 - Jul 2012

  • Aegis Services Australia
    • Australia
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Consultant/Shift Supervisor
      • Apr 2004 - Jun 2008

      Faults and Emergencies consultant/Shift Supervisor with Jemena

    • Consultant
      • Apr 2000 - Apr 2004

      Worked as consultant with the City link campaign

  • Victoria Police
    • Prosecutor - Civilian
      • 1990 - 1994

      Processing traffic notices appeals.

Education

  • 1974 - 1975
    Stott's Colleges Ltd
    Executive Assistant/Executive Secretary

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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