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Verona Ah Kong

Partner Service Analyst at Greenstone Equity Partners
Intro Book
Hospitality expert with 20+ years of experience in tourism, hotel management, and customer service.
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Location
Dubai, United Arab Emirates, AE
Languages
  • English -
  • Creoles and pidgins, French-based -
  • French -
  • Creoles and pidgins, French-based Native or bilingual proficiency
Skills
  • Tourism
  • Hotels
  • Hospitality
  • Hotel Booking
  • Resorts
  • Show all
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Bio

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Topline AI
Verona Ah Kong is a seasoned hospitality professional with extensive experience in tourism, hotel management, and customer service. With a strong background in languages and a diploma in Reception Operations and Services, she has worked in various roles, including Senior Tour Consultant, Reservation Manager, and Co-Founder/Co-Owner of HERA Seychelles and Veka LLC. She is proficient in multiple languages, including English, French, and Creoles and pidgins.

Credentials

  • Effective Listening
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Grammar Girl’s Quick and Dirty Tips for Better Writing
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Learning Program Management
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Project Portfolio Management Foundations
    LinkedIn
    Jul, 2020
    - Apr, 2026
  • Bad Boss: Dealing with a Difficult Manager
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Building Trust
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Connecting with Peers in the Workplace (2014)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Dealing with a Difficult Boss
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Editing and Proofreading Made Simple
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Excel: Tips and Tricks
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Interpersonal Communication
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Learning GDPR
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Learning Microsoft Stream
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Learning PowerPoint 2019
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Managing Up
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Microsoft Collaboration: SharePoint, Teams, and Groups
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Microsoft Forms First Look
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Microsoft Planner Essential Training
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Microsoft Teams Essential Training
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Microsoft Teams: Learning Shifts for Firstline Workers
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Navigating Awkward Situations at Work
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Outlook Essential Training (Office 365) (2018)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • PowerPoint Essential Training (Office 365)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Project Management Foundations: Stakeholders (2014)
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Sway Essential Training
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Working with Difficult People
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Writing Customer Service Emails
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Writing Email
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Writing Formal Business Letters and Emails
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Writing in Plain English
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Writing with Impact
    LinkedIn
    Jun, 2020
    - Apr, 2026
  • Banish Your Inner Critic to Unleash Creativity
    LinkedIn
    May, 2020
    - Apr, 2026
  • Being Positive at Work
    LinkedIn
    May, 2020
    - Apr, 2026
  • How to Feel Less Busy
    LinkedIn
    May, 2020
    - Apr, 2026
  • How to Manage Your Manager
    LinkedIn
    May, 2020
    - Apr, 2026
  • How to Project Vocal Confidence
    LinkedIn
    May, 2020
    - Apr, 2026
  • Time Management: Working from Home
    LinkedIn
    May, 2020
    - Apr, 2026
  • Yo Santosa, Branding Expert
    LinkedIn
    May, 2020
    - Apr, 2026
  • 15 Secrets Successful People Know About Time Management (getAbstract Summary)
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Being an Effective Team Member
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Excel Essential Training (Office 365)
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Humble Inquiry: The Gentle Art of Asking Instead of Telling (getAbstract Summary)
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Making Great Sales Presentations
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • The Six Morning Habits of High Performers
    LinkedIn
    Apr, 2020
    - Apr, 2026
  • Tips for Writing Business Emails
    LinkedIn
    Apr, 2020
    - Apr, 2026

Experience

  • Greenstone Equity Partners
    • Dubai, United Arab Emirates
    • Partner Service Analyst
      • Mar 2023 - Present
      • Dubai, United Arab Emirates

      Coordinates all travel, logistics, and expenses for roadshows throughout the GCC region to ensure that roadshow members from both Greenstone and Global Fund Managers may execute the effective meetings with investors to facilitate investments into our Firm’s placement mandates.Work closely with Sales Professionals and Global Fund Managers to prepare for, execute, and properly expense all travel and logistics to travel through the GCC region.Work with the Group Operations team to ensure continuity of business across all departments.Manage booking with vendors and providing high-quality, high-touch services to Global Fund Managers. Substantial experience in managing travel for VIP travelers, influencing vendors, and consistently delivering excellent customer service.

  • HERA Seychelles
    • Victoria, Seychelles
    • Co-Founder & Co-Owner
      • Jul 2021 - Present
      • Victoria, Seychelles

      Seychelles 1st events aggregator, Licensed Seychellios company managed by Seychellios, founders with combined experience of 25+ Years in tourism and hospitality launched the company in 2021 - Company Profile: We work closely with Seychelles Tourism Board, Seychelles Investment Authority and local suppliers to aggregate talent local talent, vendors, talented florists, Resorts & Self-Catering Guest Houses, Resorts and other services giving back to our Seychellios community with focus on Kréole Culture and hospitality while contributing to local economy.- Service: As a full-service experience, we oversee all aspects of wedding or events for local, inbound and HNI / VIP / VVIP customers globally. - Expertise: Our Services include design, planning, management i.e., from the creative process to the execution.

  • VEKA LLC
    • Dubai, United Arab Emirates
    • Co-Founder and Co-Owner
      • Jan 2021 - Present
      • Dubai, United Arab Emirates

      VEKA LLC / VEKA Seychelles – www.vekadxb.com / www.vekaseychelles.com- E-commerce website for the purpose of import and export to Seychelles products (monthly cargo) products range and not limited to electronics, apparel, accessories, household, etc.

  • Emirates Group
    • Dubai, United Arab Emirates
    • Senior Tour Consultant
      • Dec 2010 - Oct 2020
      • Dubai, United Arab Emirates

      The key focus of the reservations travel consultancy role is to promote Emirates Holidays destinations in the GCC region, products and services and facilitate the booking of tickets, arrange accommodation and all travel arrangements for the customer. - Deadline Orientation: Provide front line support to partner Agents and Agencies responsible for selling GCC countries in relation to visas, ground services, bookings, systems and procedural matters requested by the Tour Operators and EK Network / passengers.- Teamwork: Liaised with the Airport / Hotel Representatives and assist passengers / in-resort clients ensuring that they have a satisfactory experience.- Communication & Customer Service: Attend telephone inquiries and provide assistance and information to Tour Operators and EK Outstations as well as passengers and in-resort clients in a courteous and professional manner such that it creates a positive impact for EK, Arabian Adventures and the destination.- Critical Thinking & Problem Solving: Offered alternatives when requested services cannot be confirmed and hence ensure materialization of each and every request.- Billing and Collections: Ensuring that liability for services provided by contracted suppliers exists to enable their invoices to be processed accurately for payment. To ensure all services booked by Tour Operators and EK Network are charged for as per the negotiated contracts/tariffs and invoiced / payment marked accurately.- Account Management: Handled and processed all Reservation Requests from Tour Operators and EK Network within the stipulated time-frame. Liaised and worked with Virtuoso Agencies and Non-Virtuoso Agencies worldwide covering (USA, Canada, France, Belgium, Switzerland, Germany, UK, Australia, Italy, Mexico and South Africa, etc.). - Time Management: Ability to work independently, managing and organising your workload with minimum amount of supervision.

  • Celebrity Cruises, Inc.
    • Abu Dhabi, United Arab Emirates
    • Customer Service Executive
      • Nov 2016 - Mar 2017
      • Abu Dhabi, United Arab Emirates

      Celebrity Constellation Cruise Ship- Meet and greet departing cruise line guests.- Review guest travel documents to meet government travel requirements and input the information accurately into computer systems.- Direct and assist cruise guests to their mode of transportation upon arrival and departure of cruise terminal.- Work with a team of staff to provide excellent customer service.Provide general assistance to guests in a very busy, fast pace environment.-Provide services to all cruise guests to ensure a smooth and timely disembarkation/embarkation and transportation process at the cruise ship terminal.

  • Constance Hotels, Resorts and Golf
    • Praslin, Seychelles
    • Reservation Manager
      • Mar 2004 - Mar 2010
      • Praslin, Seychelles

      With 6 Years of experience, I have risen through ranks holding various positions within Constance Lemuria Resort, Praslin Seychelles.-Teamwork: My greatest take away from this is every job within hospitality involved teamwork between allmembers to ensure 5* quality service to every client of the hotel.- Attention to Detail: Majority of the jobs in hospitality called for flexibility and attention to detail includingplacing importance in providing excellent customer service.- Sales / Business Development: Daily work activities included, answering telephone calls & give informationavailability and seizing all opportunity to upsell wherever possible to ensure a maximum room rate is achievedeither with direct bookings as well as Travel Agents bookings.- Networking: Industry awareness and networking with Leading Hotels of the World agencies by participating inEducators, Visits and hosting when required.- Billing & collections: were part of the daily requirements such as, receptionist cashier (receive / tally) allpayments from all outlets (restaurants, Bars and inhouse clients), tally the night audit report and clarify and report any discrepancies. Follow-up with clients on pre-paid booking and billing requirements prior and on arrival to the property.- Customer Service: My interaction with clients and travel agents from various parts of the world enhanced my interpersonal and problem-solving skills and developed my negotiations skills.Past positions held at Constance Lemuria, Praslin - Seychelles RESERVATION MANAGER *April 2009-March 2010GUEST RELATIONS OFFICER *July 2008 – March 2009 (9 months) RESERVATION CLERK *June 2007 – June 2008 (1 Yr.) RECEPTIONIST CASHIER *July 2004 – May 2007 (3 Yrs.)ONE-TOUCH TELEPHONE OPERATOR *March 2004 – June 2004 (3 months)

Education

  • 2023 - 2025
    Buckinghamshire New University
    Master of Business Administration - MBA, 7
  • 2003 - 2004
    Seychelles Tourism Academy
    Diploma in Reception Operation & Services - Certified by the City and Guilds Institute UK, Tourism and Travel Services Management
  • 1998 - 2002
    Praslin Secondary School
    O Level, English and French ( Language and Literature) - Certified by Cambridge International in UK

Suggested Services

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Industry Focus. “Financial Services”

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