Experience

• 

  NSW Public Service Commission

  • Project Support Officer

    • Jan 2018 - Present

    Provide administrative, research, technical and information support to facilitate achievement of project objectives and timelines. Collect, enter and maintain accurate information in various databases and prepare summary reports and data analyses to meet planning and project needs. Keep accurate records of all expenses and costs incurred during the course of the projects to assist with the effective management of the project budget. Establish and maintain paper and electronic records on project and administrative activities, to meet PSC and governance requirements. Organise and provide secretariat and administrative support to business unit and Project Committees to facilitate their operation. Prepare a range of documents to support business unit and project activities including formatting, presentation and preparation of complex reports, multimedia presentations, and meeting papers. Relieve other team members in their absence and provide back up support for all team activities, including being part of the reception roster to ensure that an optimal administration function is maintained.Work for a number of project teams concurrently and negotiate and manage workloads, given often competing priorities.

• 

  IP Australia

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Project Support Officer

    • Jan 2017 - Dec 2017

    Record Keeping – establish and update the Project’s documentation in Agency information approved repositoryProject Documentation – Establish first draft project documentsRisk Management – establish and update Project’s Risk Register and ensure stored in approved repositoryIssues Management – establish and update Project’s Issue Register and ensure stored in an approved repositoryConfiguration Management – establish and update Project’s Configuration Item Log in an approved repositoryBudget – Update the budget spreadsheet monthly to reflect actual expenditureSchedule – Update the schedule as directed to record activitiesReporting – Update highlight report with information from the project schedule, budget, risk and issues registerTeam Management – record minutes from project meetings.

  • Service Centre Analyst

    • Oct 2014 - Jan 2017

• 

  Smart Service Qld

  • Application Support and Testing Officer

    • Nov 2006 - Oct 2014

    Understand and work to product test plansDevelop test plansIdentifying testing requirement scenariosDevelop test casesDevelop test policies, criteria and proceduresReview and assess test coverage of requirementsExecute tests and report resultsRaise and manage defectsAssist with guiding user groups in the development, maintenance and execution of user acceptance tests

• 

  Stellar Call Centre

  • Brisbane

  • Customer Care Agent

    • Mar 2004 - Aug 2006
    • Brisbane

• 

  Commonwealth Bank

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Processing Clerk

    • Jun 2001 - Feb 2004

  • Processing Cleark

    • Sep 2000 - May 2001

• 

  Westpac

  • Sydney

  • Various Positions

    • Sep 1989 - Dec 1997
    • Sydney

    CPCS 1.11 Implementation Project - Testing Manager’s AssistantOperations Assistant - Sydney Proof Processing Centre Vector 3000 Voucher Sorting System Project - Testing Senior Customer Service Officer - Back Office Processing Training Officer - NSW Customer Service Centre Support Officer & CoachBusiness Analyst – Challenge Bank ConversionTeam Leader – User Acceptance Testing – Teller PC ProjectData Operator

• 

  New South Wales Treasury

  • Sydney

  • Clerk

    • Mar 1987 - Feb 1989
    • Sydney

• 

  State Bank of NSW

  • Sydney, Australia

  • Reconciliation Clerk

    • Jan 1987 - Mar 1987
    • Sydney, Australia

• 

  QLD Dept. of Employment & Industrial Relations

  • Brisbane

  • Enquiries Clerk

    • Oct 1986 - Jan 1987
    • Brisbane

• 

  New South Wales Treasury

  • Sydney, Australia

  • Clerk

    • Mar 1984 - Jun 1986
    • Sydney, Australia

    Assistant CashierBank Reconciliation ClerkClerk Expenditure ControlData Control ClerkPensions Payroll ClerkUnclaimed Monies ClerkClerk Public Accounts – ExpenditureCash Budget Clerk