Experience

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  STG Logistics

  • Chesapeake, Virginia, United States

  • Operations Manager

    • Jul 2022 - Present
    • Chesapeake, Virginia, United States

    Spearhead operational policies and procedures to ensure top-quality service delivery for customers while minimizing labor costs.Mentor and develop staff, fostering a culture of continuous improvement and adherence to performance metrics.Lead strategic initiatives and KPI-driven meetings to align team objectives with organizational goals.Analyze data to identify areas for process enhancement, driving operational efficiencies and cost savings.Collaborate with HR on recruitment, training, and retention strategies for over two hundred owner operators.

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  Railport Services Inc.

  • Portsmouth, VA

  • Intermodal Dispatcher

    • Jun 2021 - Jul 2022
    • Portsmouth, VA

    Optimized freight disposition and driver utilization to streamline transportation operations.Cultivated positive relationships with drivers to improve engagement, retention, and productivity.Managed Stihl Account dispatch, overseeing container tracking and minimizing per diem charges.Ensured compliance with DOT regulations and company safety policies.

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  XPO Logistics, Inc.

  • United States
  • Transportation/Trucking/Railroad
  • 700 & Above Employee

  • Field Dispatcher

    • Apr 2018 - Jun 2021

    Coordinated freight disposition, driver assignments, and communication to maximize efficiency.Maintained positive driver interactions, reducing turnover and enhancing satisfaction.Implemented strategies to improve operational profitability and customer service.

  • Supervisor, Operations - Intermodal Operations

    • Mar 2020 - Mar 2021

    Supervised coordination team to ensure timely and damage-free shipments.Collaborated with management to achieve business objectives and enforce compliance standards.Managed scheduling and communication with carriers to facilitate customer deliveries.

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  Roe's Transport, LLC

  • Suffolk, VA 23434

  • Manager

    • Jun 2015 - Jun 2020
    • Suffolk, VA 23434

    Co-founded and managed a small carrier, overseeing all aspects of operations.Handled customer communication, billing, compliance, and business development.Maintained DOT compliance and served as a fill-in truck driver when necessary.

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  Madaris Transportation LLC

  • Chesapeake, VA

  • Professional Driver

    • Feb 2005 - Mar 2019
    • Chesapeake, VA

    JB HUNT / PEPSI BOTTLING GROUP / M3 TRANSPORT/ SLT EXPRESSWAY / LAND SPAN, INC. /EPES TRANSPORT / SCHNEIDER NATIONAL CARRIERSTransported freight across the United States, ensuring accurate documentation and compliance, to manufacturing plants and distribution centers, adhering to safety regulations..Conducted routine vehicle inspections and maintenance to ensure safety and efficiency.Managed route planning, documentation, and compliance with company policies.Obtained Hazardous Materials endorsement and DoD Security Clearance.

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  Busch Entertainment Corporation

  • Williamsburg, Virginia

  • Revenue Coordinator/Collections Coordinator

    • Mar 1998 - Aug 2002
    • Williamsburg, Virginia

    • Manage all incoming revenue and delinquent accounts for the Tour and Travel division of one of the largest tourism operations along the East Coast.• Administer over 600 consignment accounts and account for an inventory of over $200M worth of tickets and ticket-related products. Reconcile individual consignment accounts, receivables accounts and general ledger accounts in SAP and other COTS and proprietary databases.• Research and analyze past due balances and resolve payment discrepancies. Review and process all refund requests, providing detailed support and backup documents with every payment voucher request.• Produce a weekly Season Pass Report containing myriad details and price points … a full time job in itself.• Update collections activities in all systems, daily.• Serve as formal liaison between the Marketing and Finance departments to promote/create strategies in ticket sales while ensuring strict compliance with corporate guidelines. • Review contracts and credit terms seasonally and update all systems on payment terms.• Provide in-house support to sales managers through direct customer contact on each receivable account.• Serve as the primary office trainer of seasonal support staff to include up to 15 additional personnel.• Received “Employee Incentive Award” for creating and implementing a streamlined process for advance ticket purchases which resulted in a substantial financial contribution and improved overall revenue.

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  Singer/Specs Optometrists

  • Hampton, VA

  • Office Manager-Practice Manager

    • 1992 - 1998
    • Hampton, VA

    Nearly six years experience as full-charge manager of daily office operations for a prominent eye care facility in the Hampton Roads region. Hire, train, schedule, motivate and evaluate the efforts of 9 clerical and clinical staff.• Design and supervise product layout, and inventory and monitored customer-employee interactions.• Train employees in submitting insurance claims and the proper process for recording/forwarding customer information. Initialized some and verified all retail, Medicaid and Medicare claims.• Prepare daily bank deposits and record monthly account analytics. Process payments and deposits.• Detail and verify the general ledger balance sheet of active accounts. Responsible for recording, addressing and following up with proper channels on all delinquent accounts.• Monitor A/R and A/P, balance and reconcile billing statements.