Experience

• 

  Kwangu Ltd

  • Harare, Zimbabwe

  • Virtual Communications Lead

    • Aug 2017 - Feb 2024
    • Harare, Zimbabwe

    Development of a communications strategy and planManaging and overseeing all internal and external communicationsShaping and overseeing that brand identityDevelopment of a social media strategy and the development of a social media plan

• 

  Corporate Advisors Canada Inc

  • Remote

  • Executive Assistant, Customer Specialist

    • Jun 2022 - Sep 2023
    • Remote

    Developing content and copywriting on platforms such as LinkedInManaging the Executive Managing Director and CEO’s administrative dutiesProviding customers with support.Listening to customers’ needs and providing solutionsDocumenting customer interactions with details about the nature of the interaction and any resolutions achievedMonitoring customer accounts to ensure that they are having a positive experience with the company’s products or servicesIdentifying potential problems with customers’ accounts and communicating with them to resolve issuesCoordinating with other departments such as marketing, and sales to ensure that customers’ needs are metInteracting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services

• 

  Catholic Relief Services

  • Lilongwe Malawi

  • Communications Consultant

    • Feb 2017 - Aug 2017
    • Lilongwe Malawi

    Development of a communications strategy and the undertaking all activities in accordance with the plan, as approved by Chief of Party.Development of an activities plan for a communications strategy roll-out.Assisting the communication specialists by editing, proofreading and performing quality control on assigned Feed the Future documents, including reports, presentations, fliers, signs, booklets, press releases and other publications.Development of success stories and deliverables for USAID.

• 

  DAI

  • Monrovia, Liberia

  • Communication Consultant

    • Mar 2016 - Dec 2016
    • Monrovia, Liberia

    Assisted communication specialists in production of client deliverables. Activities included editing, proofreading and performing quality control on USAID Feed the Future documents, including reports, presentations, fliers, signs, booklets, press releases and other publications.Redeveloped 45 agricultural extension materials intended for distribution across Liberia.Contributed to the development of success stories and deliverables for USAID as assigned.Ensured compliance to marking and branding policies of donors.

• 

  National Democratic Institute (NDI)

  • Liberia

  • Administrative and Communication volunteer

    • Sep 2015 - Feb 2016
    • Liberia

    Communications and Marketing Volunteer working extensively with finding new ways to communicate to the target audience through using social media and other media outlets. This includes using social media platforms like Twitter, Instagram, and Facebook.Other responsibilities included assisting staff with:• Report writing • Assisting in the organization of workshop• Assisting in day-to-day administration tasks.