Experience

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  IAG

  • Auckland, New Zealand

  • Manager, Platform Services (Claims & Cust Comms Outbound Policy)

    • Apr 2020 - Present
    • Auckland, New Zealand

    I lead a distributed (AU, NZ, India) team of 40+ team members with roles ranging from Delivery Leads, Tech Leads, Product Owners, Engineers, Business Analysts and Testers and work closely with Architecture teams on solution design and application roadmaps. The key areas of focus in this role are executing on the technology strategy including reinforcing the product ownership mindset, the application product planning framework, and stakeholder management with a focus on platform management, prioritisation and portfolio planning.

• 

  Suncorp New Zealand

  • New Zealand
  • Insurance
  • 500 - 600 Employee

  • Portfolio Manager - Policy & Claims Technology

    • Apr 2018 - Apr 2020

  • Portfolio Manager - Claims Technology

    • Apr 2017 - Apr 2020

    As a Portfolio Manager I am responsible for the successful management and implementation of technology components of strategic project delivery and BAU support within the Claims Technology portfolio in NZ. As a Claims Technology team we are responsible for ensuring product development activities support the delivery of business objectives. This involves creating and maintaining relationships with internal business partners, development teams and external service providers to ensure that business objectives are clearly understood and effective solutions are identified and delivered within required time-frame. Some of the key areas of focus are Portfolio PlanningDelivering and maintaining a clear, well defined project delivery plan to support the effective delivery of major and minor projects and their ongoing upgrade and enhancementSolution Delivery Providing support to and governance of approved projects through all phases of the Delivery cycleProduction Systems SupportManaging all portfolio applications to ensure ongoing upgrade, enhancement and complianceChange ManagementEnsuring projects are managed and communicated within and across the business to ensure optimum outcomes, adoption and valueMonitoring and Reporting Ensuring required monitoring and progress reporting is undertaken to PMO and ICT management standards.

• 

  Suncorp Group

  • Auckland, New Zealand

  • Delivery Manager - Claims Technology

    • Apr 2016 - Apr 2017
    • Auckland, New Zealand

    On a day-to-day basis, I led a collaborative multi functional team, prioritising the work that needs to be done for the portfolio against the capacity and capability of the team. This included facilitating stand-ups and other agile ceremonies on an as needed basis.Some of the responsibilities I undertook as a Delivery Manager was giving people the space and tools to think creatively. I provided enthusiastic and encouraging feedback on priorities, objectives and expectations but ensured that I enabled the team to be innovative in their solution design.I managed team dynamics to create a culture of innovation while working across departmental and other boundaries .

• 

  Vero

  • Subject Matter Expert / Business Analyst

    • Feb 2015 - Mar 2016

• 

  Vero Insurance New Zealand

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • Claims Team Manager

    • Oct 2010 - Feb 2015

  • Sales & Underwriting Team leader

    • Jan 2009 - Sep 2010

  • Team Leader - VAP Agency Team

    • May 2006 - Jan 2009

• 

  Drake International

  • Auckland

  • Recruitment Consultant

    • Oct 2005 - May 2006
    • Auckland

• 

  Vero Insurance New Zealand

  • Auckland

  • Team Leader - CIS Sales

    • Oct 2004 - Sep 2005
    • Auckland

• 

  Stone & Associates

  • Auckland/Wellington

  • Call Center Manager

    • Oct 2001 - Sep 2004
    • Auckland/Wellington