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Vanessa Moss profile image

Vanessa Moss

Head of EPMO at Hollard Insurance Australia
Intro Book
Experienced project management professional with expertise in business analysis, stakeholder management, and project delivery.
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Location
Greater Melbourne Area, AU
Skills
  • Business Analysis
  • Stakeholder Management
  • Financial Services
  • Business Process Improvement
  • Project Portfolio Management
  • Show all
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Bio

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Vanessa Moss is a seasoned project management professional with expertise in business analysis, stakeholder management, and project delivery. She has led multiple functions across various organizations, including Hollard Insurance Australia, Resolution Life, and AMP. With a strong background in financial services and business transformation, she has delivered strategic projects and programs, and has experience in change management and risk management. She holds a Master Black Belt in Lean Six Sigma and a Bachelor's degree in Accounting and Business/Management from Massey University.

Experience

  • Hollard Insurance Australia
    • Australia
    • Insurance
    • 700 & Above Employee
    • Head of EPMO
      • Nov 2023 - Present

    • Project Lead
      • Apr 2023 - Nov 2023

      Providing executive oversight and leadership on strategic projects.

  • Resolution Life
    • Bermuda
    • Financial Services
    • 700 & Above Employee
    • General Manager Claims
      • Aug 2020 - Feb 2023

      Leading the Claims AI Transformation Program to design and deliver a bespoke AI enabled claims management system using low code technology, machine learning and optical character recognition to assess and manage claims.Responsible for 300 Claims Assessors and Specialist Services Professionals to deliver on the claims value proposition for Resolution Life.

    • General Manager Insights, Improvements and Projects
      • Jul 2019 - Jul 2020

      Leading multiple functions across the organisation and included Customer Analytics, Management Reporting, Regulatory Engagement, Internal Disputes Resolution, Customer Insights and Projects.Managing regulatory engagement, compliance and reporting with APRA, ASIC, LCCC and AFCA. Set up and implementation of $100m+ Claims Remediation program.Completion of separation of Resolution Life with AMP for above functions.

  • AMP
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Head of Advice Channel Projects and Network Implementation
      • May 2015 - Jun 2019

      Accountable for delivery of the future state blueprint, 5-year roadmap and projects for regulatory, policy, product and technology for the AMP Advice Network. Business owner of 26 Advice systems including productions support, contract negotiations, cyber security, and ongoing improvements. Adviser recruitment and onboarding into the AMP Advice network Delivery of the AMP Advice pro bono program in conjunction with the Cancer Council to provide financial advice to cancer patients

    • Head of Solutions Delivery - Customer Segments
      • Jan 2013 - Apr 2015

    • Product Integration Manager
      • Oct 2011 - Dec 2012

    • Wealth Protection Integration Manager
      • Apr 2011 - Sep 2011

  • AXA
    • Lean Six Sigma Master Black Belt l Program Management l Finance (Various Roles)
      • Jul 1997 - Mar 2011

  • KPMG
    • Wellington, Wellington Region, New Zealand
    • Chartered Accountant
      • Jan 1995 - Jun 1997
      • Wellington, Wellington Region, New Zealand

Education

  • Chartered Accountants Australia and New Zealand
  • AXA University
    Master Black Belt, Lean Six Sigma
  • Massey University
    Bachelor's degree, Accounting and Business/Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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