Experience

• 

  Muscle Foods USA

  • Dunmore, Pennsylvania, United States

  • Territory Manager

    • Oct 2006 - Present
    • Dunmore, Pennsylvania, United States

    • Manage all activities of active wholesale accounts• Order entry• Database maintenance• Contract Price maintenance• Receiving, returning and initiating phone calls• Set up new accounts • Interact with customer and customer service to resolve any problems that may arise.Responsibilities:• Answering inbound phone calls, emails and other customer communications.• Order Entry and follow up• Educate self on our products and brands by reviewing materials and resources provided.• Maintain accurate account data including shipping addresses, buyers and contacts, phone, fax and emails mailing type, product or category discounts.• Record each contact in Company CRM module• Keep all accounts abreast of new products and brands.• Keep all accounts abreast of all current specials and promotions.• Special projects and other tasks that may be assigned by Management.• Good phone manner and etiquette• Positive attitude and ability to work well with others, person to person or on the phone• Excellent data entry skills, ability to enter orders accurately and quickly, complete forms, etc.• The ability to thrive in a fast-paced environment• The ability to focus and finish each task to completion• Good organization skills• Excellent communication skills and the ability to adjust to a given situation and/or personality• knowledge of, and practical proficiency in, MS Excel and Word to perform daily functionsWorking Relationships• Customer service team• VP’s• Product managers• Manufacturer representatives• Sales reps

• 

  JOHNSONS TOWING

  • DICKSON CITY PA

  • Emergency Dispatcher

    • Jan 1996 - Nov 2009
    • DICKSON CITY PA

    Excellent Communication (Verbal, Written) & Listening.Empathy & Compassion.Dispatching Console & Switchboard.Radio & Telephone Console.Multitasking Skills.Prioritizing Calls Based on Urgency and Importance.Computer Aided Dispatch System.Calm Under Stressful Situations.

• 

  Gertrude Hawk Chocolates

  • Eynon PA

  • Retail Specialist

    • Aug 1998 - Oct 2006
    • Eynon PA

    Responding to customer inquiries and complaints.Open and/or close the store and perform tasks such as balancing cash registers, counting money and making deposits.Maintain knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.Training other staff members.Cleaning, organizing and stocking product on shelves and displays.Processing store shipments.Assist Store Manager with staff supervision.Cash management.