Experience

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  Willwork Exhibit Services Inc

  • Operations Analyst

    • Mar 2006 - Feb 2009

    An Exhibit Services Company, specializing in the installation and dismantling of tradeshow exhibits within the tradeshow industry.; Provided support to Director of Operations.Provided support to National Operations Manager.Coordinated and ran daily operations meetings.Coordinated and ran weekly city manager meetings.Maintained show order records.Obtained and confirmed subcontractor labor requests.Interfaced with field support on various issues.Followed up on daily job status information.Troubleshoot customer service issues.Reconciled invoicing requirements.Provided training support to new hires.Resolved accounts payable/receivable issues.Verified and approved specific outsourced payroll.Performed various tasks as requested.

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  Willwork Inc

  • Operations Analyst

    • Sep 2002 - Feb 2009

    Willwork Inc is an Exhibit Services Company, specializing in the installation and dismantling of tradeshow equipment within the tradeshow industry.Primary role:• Provided support to Director of Operations.• Provided support to National Operations Manager.• Coordinated and ran daily operations meetings.• Coordinated and ran weekly city manager meetings.• Maintained show order records.• Obtained and confirmed subcontractor labor requests.• Interfaced with field support on various issues.• Follow up on daily job status information.• Troubleshoot customer service issues.• Provided training support to new hires.• Responsible for verifying and approving specific outsourced payroll.

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  Willwork Inc Exhibit Services

  • Account Manager

    • Sep 2005 - Mar 2006

    Responsible for the account management of assigned client baseMaintained show order recordsInterfaced with clients to obtain critical information, necessary to the success of their show. Key focus on customer serviceInterfaced with field support on various issues.Followed up on daily job status information.Reconciled invoicing requirements.Assisted with Accounts payable/receivable processing.

  • Administrative Assistant

    • Jan 2003 - Sep 2005

    Provided support to Director of Operations.Maintained show order records.Obtained and confirmed subcontractor labor requests.Interfaced with field support on various issues.Followed up on daily job status information.Reconciled invoicing requirements.Provided training support to new hires.Assisted with Accounts payable/receivable processing.Performed various tasks as requested.

  • Office Administrator

    • Sep 2002 - Jan 2003

    Responsible for monitoring and reordering supplies for entire staff. Valerie Grenier Page 2Established and maintained all vendor relationships.Assisted with Accounts payable/receivables processing.Answered and routed all incoming calls with discretion.Sorted mail, performed filing, and performed data entry to various report generations.

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  Chillmark Dry Goods, Inc

  • Administrative Assistant

    • Sep 2001 - Sep 2002

    Report directly to the President of Chillmark, and the Manager of Operations.Liaison between the Corporate Office in Brockton, and the Factory in Taiwan. - Liaison between customer and factory.Maintain documentation records for entire customer base. - Monitor customer purchase orders and letters of credit.Support Sales. - Assist in coordination of Trade Show requirements. - Prepare and monitor expense reports for staff.Responsible for the monitoring and ordering of supplies for the entire staff. - Establish and maintain all vendor relationships.Assist with Accounts payable/receivable processing. - Answer and route all incoming calls with discretion.

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  Decision Research Corporation

  • Office Administrator

    • Aug 1997 - Sep 2001

    A Software Development Company, specializing in Property and Casualty insurance systems.; Report directly to Vice President of Client Services. Manage daily office operations for staff of twenty.Liaison between the Corporate Office in Hawaii and the Client Services Office; - Reconciled weekly time detail reports to month end invoicing statements to clients - Maintained documentation records for entire customer base - Supported Sales and Marketing - Assisted in coordination of Trade Show requirements - Prepared and monitored expense reports for staff - Responsible for monitoring and reordering supplies for entire staff - Established and maintained all vendor relationships - Screened resumes, arranged interviews, follow-up with prospects - Prepared, organized, and scheduled training classes - Assisted Home Office with Accounts payable/receivable processing - Assisted Home Office with completion of new hire paperwork - Sorted mail, performed filing, and performed data entry to various report generations.Accomplishments Meticulously planned the opening of the Attleboro, MA Customer Service Office - Researched, located and organized equipment, office furniture and telephone system for the office - Consultant on space planning for relocation of office, completed for end of year 2000.

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  Wang Laboratories

  • Accounts Receivable

    • Jan 1984 - Jan 1997

    An industry leader, dealing in the marketing of various computer systems from PC's to large mainframes.; Analyze and interpret contract terms and conditions for sales of computer systems, software and maintenance for the financeorganization. Issue all appropriate invoicing in a timely and accurate manner.Maintain knowledge of operating procedures, business practices and marketing policies - Monitor equipment shipments and cancellations through various asset management reports and internal data base systems - Resolve internal and external customer problems and inquiries - Collaborated on an Order Simplification Team to identify and streamline the process flow - Conducted workshops and training sessions for customer administrators - Created an Administrative and Technical skill set survey as a management tool to provide support and direction to administrators for improvement needs - Created a general training guide to be used as a quick reference tool for administrators and new hires - Implemented a systems improvement request for contract dates to be present on internal data base.