Experience

• 

  Greenhous Group Limited

  • Accounts Assistant

    • Aug 2023 - Present

• 

  Dodd Group

  • Telford, England, United Kingdom

  • Accounts Administrator

    • Feb 2023 - Aug 2023
    • Telford, England, United Kingdom

    • Assist with accounts payable and receivable functions, including processing, paying invoices and sending remittances• Perform bookkeeping tasks, entering invoices into the accounts system, track and resolve any discrepancies as required• Matching, batching and coding invoices• Reviewing, processing and paying employee expense claims, ensuring they comply with the company policy and tax legislation• Processing and paying company credit cards• Assisting the financial accountant with multiple accounts duties, including pension process, submission of employee details, generating reports and process payments

• 

  KBM Chartered Certified Accountants & Registered Auditors

  • Trainee Accounts Assistant

    • Aug 2022 - Oct 2022

    • Setting up sales and purchase ledgers using Sage 50, QuickBooks and Xero• Processing sale and purchase invoices using Sage 50, QuickBooks and Xero• Processing supplier’s payments and customer’s receipts• Managing accounts payables and receivables• Performing bank reconciliation and petty cash reconciliation• Preparing, reconciling and submitting VAT returns to HMRC• Processing payroll and generating pay slips• Generating forms P45, P60 and submitting FPS and EPS reports to HMRC• Monthly journals, accruals, prepayments, depreciation and other control accounts• Preparing final trial balance and monthly management accounts

• 

  Barclays

  • United Kingdom
  • Financial Services
  • 700 & Above Employee

  • FOS Customer Service Associate

    • May 2018 - Dec 2021

    • Investigate regulated Payment Protection Insurance (PPI) complaints received from Financial Ombudsman Services or stakeholders• Capture accurate information and break down complex issues to allow effective analysis of the complaints • Provide the outcome of the complaints using multiple communication channels taking into account the Financial Conduct Authority dispute rules• Calculate the redress and generating payments to the customers • Confident to spot opportunities for process improvements• Follow strict procedures and guidance in full compliance with regulatory requirements, Barclays Operational Risk and internal Barclays Policies and Standards• Achieve challenging productivity targets and high case file quality, meeting the company deadlines• Generating problem solving ideas and implementing to help improve the customer journey

  • Customer Service Associate

    • Dec 2015 - May 2018

    • Investigate and resolve customer complaints with varying degrees of complexity, providing high quality responses to all customer referrals regarding the claims of mis-sold PPI• Obtain information from the customers to be able to build a full case history• Capture accurate information through the complaint handling process to allow effective analysis of the complaint in timely manner• Understand my role in the business end to end process, including applicable risks and controls and how to improve the service we provide to our customers

• 

  Augsburg International

  • Bucharest, Romania

  • Credit Controller

    • Dec 2012 - Nov 2013
    • Bucharest, Romania

    • Managed a portfolio of 3000 customers being responsible to recover the outstanding debts via telephone, letters and emails • Resolve disputes relating to invoice queries to achieve payment resolution • Maximise or minimise the customers’ credit limit using financial reports• Process invoices and credit notes• Allocate cash or bank payments and receipts• Generating and analysing financial reports

• 

  Laur Administrare Imobile & Consulting

  • Bucharest, Romania

  • Accounting Assistant Manager

    • Nov 2011 - Aug 2012
    • Bucharest, Romania

    • I have been involved in all aspects of accounts preparation for a varied portfolio of clients• Setting up customers and suppliers accounts• Processing invoices, purchase orders, credit notes and payment transactions• Update and generate the purchase and sales ledgers• Monitor payments and contact debtors to ensure payment of outstanding invoices• Provide effective support to the HR department (monitoring sickness and unauthorised leave, generating payslips, processing payments for employee)• Deliver training and supporting new staff members

• 

  Bancpost

  • Bucharest, Romania

  • Customer Service Officer

    • Dec 2010 - Jul 2011
    • Bucharest, Romania

    • Acting as a first point of contact at the branch for all corporate and private customers • Listen to customers queries and offer a range of products to best match their requirements• Process deposits, withdrawals and other banking transactions • Perform account maintenance as per customers’ requests• Share my knowledge and best practices with colleagues improving the customer experience

• 

  MB Enginnering SRL

  • Bucharest, Romania

  • Assistant Administrator

    • Jun 2006 - Jul 2008
    • Bucharest, Romania

    • Organise daily office activities and perform administrative tasks• Prepare documents in line with procedures and timeframes, keeping accurate records and audit trails• Assist with posting cash and bank transactions to Sage 50• Processing payroll records and account reconciliation• Processing supplier/customers invoices, credit notes and associated financial transactions• Working closely with individuals across the business at all levels