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Valeria Orlova profile image

Valeria Orlova

People Operations Manager at Proxet
Intro Book
Seasoned operations manager with expertise in team management and customer service.
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Location
Ukraine, UA
Languages
  • Русский Full professional proficiency
  • Украинский Native or bilingual proficiency
  • English Limited working proficiency
Skills
  • Well Bred Speech
  • Huge Work Experience With People
  • Experience At Crew Management
  • Driving License
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Bio

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Valeria Orlova is a seasoned operations manager with 10+ years of experience in managing teams, coordinating processes, and providing exceptional customer service. She holds a Master's degree in Management of the hotel and restaurant business from Kiev National University of economics and trade. With expertise in crew management, conflict resolution, and customer relations, Valeria has worked in various roles, including Senior reception manager, Lounge bar manager, HR Operation Specialist, and People Operations Manager.

Experience

  • Proxet
    • Киев, Украина
    • People Operations Manager
      • Feb 2022 - Present
      • Киев, Украина

  • Maxitech
    • Киев, Украина
    • HR Operation Specialist
      • Dec 2020 - Jan 2022
      • Киев, Украина

  • GlobalLogic
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Specialist, Administration
      • Dec 2018 - Dec 2020

    • Administrative Office Specialist
      • Dec 2017 - Dec 2018

    • Office Manager
      • Feb 2017 - Dec 2017

  • Fitness-club «InterFit» network, the National Federation of Bodybuilding and Fitness in Ukraine.
    • Украина
    • Senior reception manager.
      • 2014 - Jan 2017
      • Украина

      - selecting and training new reception personnel and overall coordination of them; -performing customer duties to resolve conflict situations; -preparing monthly reports and managing all documentation. -consulting and advising on available services, else handing and directing phone calls;

  • LLC«Don-business-alliance» HRC«Shakhtar Plaza»
    • Украина
    • Lounge bar manager
      • 2011 - 2014
      • Украина

      -training, overseeing daily work processes and managing person schedules; -controlling the respect of deadlines and assisting wait staff if needed; -handling customer requests; -working with reports and documentation.

Education

  • 2015 - 2017
    Kiev National University of economics and trade
    Master’s degree(correspondence school), Management of the hotel and restaurant business
  • 2010 - 2014
    Donetsk National University of economics and trade named after M.I. Tugan-Baranovsky
    Bachelor's degree, Management of the hotel and restaurant business

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Industry Focus. “Software Development”

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