Experience

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  AAR Insurance Uganda

  • Customer Care Officer

    • Mar 2024 - Present

    Responsible for: 1. Management of queries for membership and customer care department confidentiality.2. Respond to both internal and external queries.3. Sending monthly renewal notices to retail clients.4. Updating individual retention reports daily.5. Responding to service and product queries.6. Make weekly courtesy calls to clients as per retention report.7. Tracking client feedback through the complaints register on a weekly basis.8. Keeping proper records update of customer interactions and account information.9. Manage delivery and dispatch of cards and receipts.

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  Self-employed

  • Kampala, Central Region, Uganda

  • Virtual Assistant

    • Jan 2024 - Present
    • Kampala, Central Region, Uganda

    Responsible for updating and maintaining high-volume calendars and daily schedules.>Email marketing and correspondence.>Social media engagement and light social media management.>Customer service and support.>Community management.>Light graphics design e.g. Social media posts.>Blog post formatting and uploading.>Email newsletter writing and sending.>Podcast Management

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  ResilientAfrica Network (RAN)

  • Uganda

  • Administrative Assistant

    • Jan 2021 - Dec 2023
    • Uganda

    Responsible for Formulating and timely submission of requisitions, generating reports and presentations.• Handling office tasks such as setting up for meetings and reordering supplies. • Providing real-time scheduling support by booking appointments and preventing conflicts.• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.• Screening phone calls and routing callers to the appropriate party.• Generating reports, transcribe minutes from meetings, create presentations and conduct research.• Meet and assist guests while maintaining polite and professional communication.• Anticipate the needs of others in order to ensure their seamless and positive experience.

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  Makerere University School of Public Health

  • Kampala, Central Region, Uganda

  • Research Assistant

    • Jan 2021 - Nov 2023
    • Kampala, Central Region, Uganda

    Responsible for Data collection at district and village, Transcription and Analysis of the data.• Answer all questions that the respondents may ask before, during or after the course of data collection.• Administer informed consent in accordance with the evaluation protocol.• Conducting all assigned interviews• Ensure all data collected from the field is saved right in the right databases • Ensured safe custody and institute quality checks of the data collected.• Providing the assigned supervisor with daily field updates on the activity.

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  ResilientAfrica Network (RAN)

  • Kampala, Central Region, Uganda

  • Multimedia and Communications Intern

    • May 2019 - Sep 2019
    • Kampala, Central Region, Uganda

    Responsible for creating posts and maintaining high standards of media quality on the company social media platforms• Evaluating consistency and importance of different business intelligence data against needs to determine optimal courses of action.• Managing the organization’s website and social media networks• Synthesized current RAN data to produce reports that highlight findings and recommended changes.• Interacted with various RAN partners to best understand the organization’s.