Experience

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  Fairmont Monte Carlo

  • Monaco

  • Sales Manager UK&I

    • Dec 2023 - Present
    • Monaco

• 

  Magdalena Beach House

  • Tayrona National Park, Columbia

  • Hospitality Sales & Marketing Consultant

    • Jun 2022 - Jul 2022
    • Tayrona National Park, Columbia

    2 months project to assist Magdalena Beach House owner opening a sustainable guesthouse with 5 bedrooms and a restaurant in the middle of the jungle, near Tyrona National Park.

• 

  The Mayfair Townhouse

  • London, England Metropolitan Area

  • Senior Sales Manager

    • Nov 2020 - Jan 2022
    • London, England Metropolitan Area

    The Mayfair Townhouse | Opening 2nd December 2020 (part of the pre-opening team)- Assisting the Director of Sales & Marketing with the opening of a 172 bedrooms and Suites Five Star Luxury Hotel, during Covid-19.- Created and managed a portfolio of key accounts in various sectors including financial, fashion and other London based businesses, with a focus on building and nurturing long-term partnerships.- Conducted regular account reviews to understand client needs and identify opportunities for upselling The Mayfair Townhouse and cross-selling our services and products.- Collaborated closely with Iconic Luxury Hotels Sales and Marketing teams to create customized solutions and proposals tailored to the specific needs of each client.- Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of client satisfaction.- Stayed up-to-date with industry trends and competitors' offerings to provide clients with valuable insights and recommendations.- Prepared and delivered presentations to clients, showcasing The Mayfair Townhouse products and services, and negotiating contracts and pricing agreements.- Maintained accurate records of account activities and interactions using a customer relationship management (CRM) system. - Conducted regular market research to identify potential new clients and expand Iconic Luxury Hotels client base.- Organising key hotel networking events for various local DMCs and key MICE agencies.- Providing necessary trainings to Reception team and to the Corporate Sales Manager.

• 

  The Ned

  • London, United Kingdom

  • Corporate Sales Manager

    • 2019 - Sep 2020
    • London, United Kingdom

    - Responsible of the Corporate segment for a 250 bedrooms Five Star Luxury hotel (20% of the room revenue)- Managed a diverse portfolio of 50 key accounts, providing them with personalized support and solutions to meet their needs.- Conducted client needs assessments and collaborated with internal teams to ensure the delivery of quality services and solutions.- Participated in business trips to the US with focused on establishing relationships with existing and potential new clients- Developed and maintained strong client relationships, resulting in a 4% increase in client retention rates and 8% total bedroom revenue.- Creating the new corporate strategy for 2020 and finding key new accounts to support it and replacing low performing accounts.- Assisted in the development of marketing materials and sales collateral to support client engagement and business development efforts.- Actively participated in industry events, trade shows, and networking opportunities to represent the company and identify potential new clients.- Worked closely with colleagues to share industry knowledge and best practices, contributing to a more cohesive and successful team.- Maintained detailed client records, tracked account activity, and provided regular reports to management on account performance.- Providing training to Corporate Sales Executive on selling techniques, negotiation, managing customer relationship and finding new key accounts.

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  Baglioni Hotels

  • London, United Kingdom

  • Sales Manager - UK, France & Switzerland market

    • Dec 2016 - Dec 2018
    • London, United Kingdom

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  InterContinental London Park Lane

  • United Kingdom
  • Hospitality
  • 100 - 200 Employee

  • Business Development Manager

    • Mar 2014 - Dec 2016

  • Business Development Executive

    • Mar 2013 - Mar 2014

  • Sales Coordinator

    • Oct 2011 - Mar 2013

• 

  InterContinental Hotels Group

  • Paris Area, France

  • Assistant Key Account Director for EMEA

    • May 2011 - Oct 2011
    • Paris Area, France