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Valencia Wessels profile image

Valencia Wessels

E-billing administrator at ENSAFRICA
Intro Book
Administrative professional with IT, finance, and office administration expertise.
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Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • English Full professional proficiency
  • Afrikaans -
Skills
  • Software Documentation
  • Information Technology
  • Office Administration
  • Time Management
  • Finance
  • Show all
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Bio

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Valencia Wessels is a seasoned administrative professional with 12+ years of experience in IT, finance, and office administration. She has expertise in software documentation, information technology, and bookkeeping. Valencia has worked as an e-billing administrator, client services representative, and technical support agent, and holds certificates in financial management, bookkeeping, and internet engineering.

Experience

  • ENSAFRICA
    • E-billing administrator
      • Jan 2015 - Present

       Providing e-billing support to internal and external clients Processing and reconciliation of all e-billing runs Maintaining and updating client details on Elite Enterprise Attending to daily rejection reports i.e. running reports and follow ups with internal and external clients Checking the e-billing daily history report Checking status reports regarding e-billing runs Running e-billing tracking report and attending to follow ups with external clients Escalating follow up queries to the relevant departments i.e. FICA, credit control and to the relevant practitioner where necessary Administering calls logged through Footprint with respect to e-billing Handling all e-billing queries to find appropriate solutions (within firm guidelines) and to ensure clients are serviced as soon as possible Implementing and adhering to all standard operating procedures (SOPS) specific to area of responsibility.

  • MWEB
    • Client Services Representitive
      • May 2011 - Nov 2014

    • Technical Support Agent
      • Jan 2008 - Apr 2011

Education

  • 2012 - 2012
    University of Cape Town
    Certificate, Basics of Financial Management
  • 2011 - 2011
    University of Cape Town
    Certificate, Bookkeeping
  • 2008 - 2008
    Bytes Tehnologies
    Certificate, International Certificate in A plus (A+)
  • 2005 - 2007
    Rosebank College
    Diploma, Internet Engineering

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