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Val Strode profile image

Val Strode

Service Desk Analyst at Attain, LLC
Intro Book
Seasoned IT professional with expertise in system administration and technical support.
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Location
St Louis, Missouri, United States, US
Skills
  • Troubleshooting
  • System Administration
  • Servers
  • Help Desk Support
  • Vmware
  • Show all
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Bio

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Val Strode is a seasoned IT professional with extensive experience in system administration, troubleshooting, and technical support. He has worked in various roles, including Service Desk Analyst, Supervisor, and IT Contractor, with a strong background in Windows, VMware, and Novell. Val holds a Bachelor of Arts degree and multiple CompTIA certifications.

Credentials

  • CompTIA A+
    CompTIA
  • CompTIA Network+
    CompTIA
  • Microsoft Certified Professional Server
    Microsoft
  • Microsoft Certified Professional Workstation
    Microsoft

Experience

  • Attain, LLC
    • Saint Louis, MO
    • Service Desk Analyst
      • Jul 2014 - Present
      • Saint Louis, MO

  • ASMR
    • Service Desk Analyst II at ASMR
      • Jan 2020 - Dec 2021

      Contracted to the National Archives and Records Administration located in the St Louis MO area.

  • SRA International
    • Supervisor, Computer Operations
      • 2007 - Dec 2021

      Contracted to National Archives and Records Administration, work for General Dynamics.

  • General Dynamics
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Computer Operations Supervisor
      • 2009 - Jul 2014

    • Operations Supervisor
      • 2007 - Jul 2014

  • National Archives & Records Administration
    • Supervisor, Computer Operations
      • 2007 - Jul 2014

  • NARA, National Records Center
    • Lead Desktop Support/Special Projects
      • 2007 - 2009

      Supervise 4 technicians at 3 locations. Workstation, laptop, system administration, hardware, software. Novell 6.5, Windows XP, Ghost

  • General Dynamics Information Technology
    • Operations Supervisor
      • 2007 - 2007

  • DRS Technologies
    • Special Projects Desktop Tech
      • 2006 - 2007

  • 2004 - 2007 DRS Technologies Incorporated
    • PC Technician
      • 2004 - 2007

      supervise 3 other techs, manage 1.5 million dollars of PC inventory, orders, leasing, shipment, network printers, daily metrics reports, evaluate new software, produce training and policy documentation. As of late I have been traveling to remote sites and doing upgrades, projects, and planning. Systems used; Altiris, VMware, REACT, Ghost.

  • 2003 - 2004 TekSystems
    • Contractor
      • 2003 - 2004

      * Contractor to Citicorp as a Windows 2000 conversion/application tester level 3.; * Windows 2000 Server/AD installations, PC desktops, switches, firewalls, Client/Server software.

  • Liberty Insurance Services
    • Senior Systems Analyst
      • Jan 2000 - Jan 2002

      * Primarily I was a "Jack of all Trades". I personally installed 18 of the 24 servers (NT and 2000), and was the secondary for the Novell 5 installation. I designed the server layout for the new data center that was constructed. I was in charge of all PC inventory/purchasing, workstation helpdesk operations and standards, and all hardware issues. I tested software and created new PC images for deployment. I also did troubleshooting for client/server processes (FTP's, Crons, etc). I did Novell/Exchange/Sybase/NT/Mainframe account administration.

  • Advanced Resources
    • IT Contractor
      • 2000 - 2002

      project work including Windows 2000, PDAs, documentation.

  • Genelco Software Solutions
    • System Administrator
      • 1998 - 2002

  • Interlock Resources
    • IT Contractor
      • 1998 - 2000

      * Contracted out to IT projects; Installed NT servers, printers at Markwort Inc; Ethernet conversion and desktop support at SEI (defense contractor).

  • CompAndSoft
    • Network Technician
      • Jan 1998 - Jan 1998

      * Provided hardware troubleshooting, Novell/NT server support for customers on maintenance agreement.

  • Epic Consulting
    • Consultant
      • Jan 1996 - Jan 1998

      * Contractor working at; Anheuser-Busch (desktop support)Bryan-Cave (Novell server/ Open Docs project

  • U.S. Army (ATCOM)
    • Novell Administrator & Helpdesk Manager Maritz (helpdesk technician)
      • 1997 - 1998

      Novell Administrator, Helpdesk lead.

  • Houlihan Office Systems
    • Network Technician
      • Jan 1995 - Jan 1996

  • Genelco
    • Geek
      • 1900 - 1902

Education

  • 1973 - 1977
    MacMurray College
    Bachelor of Arts - BA
  • 1993 - 1994
    Linda College
    Novell Networking, 4.0 GPA

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Industry Focus. “Computer and Network Security”

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