Experience

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  Just Dogs India

  • Assistant Logistics Manager

    • Dec 2021 - Present

    Vendor Management and on boarding to bring the best-in-class vendors to work with the companyNegotiation with vendors to arrive at best price and quality of products procured.Working with Amazon Seller Central, Seller Flex and the FBA Program managing product listings.Working with Ship-way e-commerce automation ERP System for Processing orders and dispatching.Monitoring product inventory and direct flow of inventory to Amazon by using Amazon seller center & Flipkart web application.Managing a team of 3 to ensure all Logistics plans from order processing to dispatching to 3rd party transportation Delhivery, DTDC, Bluedart, Amazon, Blowhorn.Supervising & controlling overall logistics processes services to ensure that all customer KPI'S are metInventory checking every week physical vs system.Doing purchase inwards for transfer in goods to the warehouse and validating the items and updating inventory.Preparing invoice for outward goods from warehouse to other warehouse and retail outletsMonitor and Manage customer service inquiries, complaints and requests.Optimized transportation routes, resulting in reduced shipping costs and faster delivery times.Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.

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  Spicio

  • The Nilgiris, Tamil Nadu, India

  • Assistant Operations Manager

    • Aug 2020 - Sep 2021
    • The Nilgiris, Tamil Nadu, India

    Monitored product import or export processes to verify compliance with regulatory or legal requirements.Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.Facilitated communication between company, customers and overseas partners to maintain efficient operations.Coordinated with Shipping companies, Freight Forwarders, CHA and Port authorities to expedite international shipments.Taken responsible for Trade compliance and abiding by the document requirements for outbound shipments.Collaborated effectively in cross-functional team-oriented environment.Relayed information between drivers and recipients regarding ETA and potential delays.

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  Yourdux

  • Trivandrum, Kerala, India

  • Customer Relations Officer

    • Apr 2018 - Jul 2020
    • Trivandrum, Kerala, India

    Developed strong customer relationships to encourage repeat business.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Fielded customer complaints and queries, fast-tracking for problem resolution.Escalated customer concerns, issues and requirements to supervisors for immediate rectification.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.